Salesforce Developer Service Cloud
Resume:
JOHNNY MALICK
Contact
*************@*****.***
Beverly, MA 01915
Skills
Salesforce Expertise: Sales Cloud,
Service Cloud, Marketing Cloud,
Experience Cloud, Revenue Cloud, Apex,
Visualforce, Lightning Web Components,
Aura Components, Flow Builder, Process
Builder
Integration Technologies: MuleSoft
Anypoint Platform, REST/SOAP APIs,
Salesforce Connect, Webhooks, Platform
Events
Development Tools: Salesforce DX, Git,
GitHub, Bitbucket, Jenkins, VS Code,
Copado, Gearset
Cloud & Data: AWS (S3, Lambda),
Heroku, Snowflake, Tableau, SQL
Methodologies: Agile, Scrum, SAFe,
DevOps, Waterfall
Additional Skills: Data modeling,
SOQL/SOSL optimization, CPQ
configuration, AppExchange app
integration, unit testing, change
management
Summary
Dynamic Salesforce expert with over a decade of experience designing and delivering transformative, enterprise-grade solutions that drive business success. Renowned for building robust Salesforce ecosystems, leading high-performance teams, and delivering innovative CRM strategies that align with strategic goals. Skilled in navigating complex technical challenges, fostering stakeholder collaboration, and implementing scalable solutions that enhance operational efficiency and user adoption. Passionate about mentoring teams, optimizing processes, and leveraging cutting-edge Salesforce technologies to deliver measurable, high-impact results.
Work Experience
Lead Salesforce Developer Jul 2021 - Present
Pinnacle Systems,
Designed and implemented multi-org Salesforce environments, integrating with external systems via REST APIs and MuleSoft, enabling real-time data synchronization for over 5,000 users.
Led the migration of legacy systems to Salesforce, reducing technical debt and improving system performance.
Developed complex security models using Profiles, Permission Sets, and Sharing Rules to ensure compliance with GDPR and CCPA.
Delivered training sessions on advanced Salesforce features, boosting team productivity and solution adoption.
Seniore Salesforce Developer Jan 2020 - Jun 2021
Deloitte Boston, MA
Spearheaded development for a global Salesforce implementation, integrating Sales Cloud, Service Cloud, and Marketing Cloud for a Fortune 500 client, improving operational efficiency.
Built custom solutions using Apex, Lightning Web Components, and Flow to streamline business processes, reducing manual workflows.
Mentored a team of 10 developers, fostering best practices in CI/CD pipelines and Salesforce DX adoption.
Collaborated with stakeholders to define technical roadmaps, ensuring alignment with business objectives and scalability requirements.
Certifications
Salesforce Certified Technical Architect (CTA)
Salesforce Certified Application Architect
Salesforce Certified System Architect
Salesforce Certified Platform Developer II
Salesforce Certified Administrator
Salesforce Developer II Aug 2016 - Jan 2020
Blue Horizon Tech,
Developed custom applications on Salesforce using Apex, Visualforce, and Lightning Components, enhancing user engagement.
Led a team in deploying Service Cloud for a mid-sized enterprise, reducing case resolution time.
Optimized data models and SOQL queries, improving system performance for high-volume transactions.
Partnered with business analysts to translate requirements into technical solutions, ensuring seamless project delivery.
Salesforce Developer Jul 2014 - Jul 2016
Skyline Innovations,
Built and customized Sales Cloud solutions, including workflows, triggers, and validation rules, to support sales teams.
Integrated Salesforce with third-party applications using SOAP and REST APIs, improving data accessibility.
Conducted unit testing and debugging to ensure high-quality code deployment. Supported end-users with training and troubleshooting, enhancing platform adoption. Education
Bachelor of: Computer Science
New Jersey Institute of Technology Newark, NJ
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