Customer Service Dining Room
Resume:
Montego Bay, St. James Parish
Montego Bay, St. James Parish
RUSHEEDA BROWN
Summary
Well-rounded Hospitality worker with a wide-ranging history in guest services. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service.
Skills
Excellent customer service
Detail oriented
Team player
Good Personal grooming
Great Verbal and Communication
Reservations scheduling
Extensive knowledge of fine dining
Computer Literacy
Mixology proficiency
Wine and liquor expertise
Elegant garnish station setup
Good Memory
Numeracy
Point of Sale System
Guest Accommodation
Booking Services
Public Relations Event Planning
Experience
Dining Room Hostess
Half Moon Luxury Resort
Welcome and acknowledge all guests in a friendly, service-oriented manner. Facilitate prompt and accurate seating and service of all guests. Present menus to guests and inform them of special meals for the day. Manage flow of guests into the Dining and Bar areas and provide accurate wait times to incoming guests when appropriate.
Address guest inquiries and issues, ensuring an elevated guest experience. Schedule all reservations and plan seating arrangements for breakfast, lunch, and dinner services. Perform all dining room preparatory work and break down at the end of each shift. Assist in setting up private events and large special events. Maintain constant communication between management and all other employees to provide smooth operations in high volume environment.
Protect establishment and guests by adhering to sanitation, safety, and alcohol control policies. Help dining room staff by setting and clearing tables, replenishing water, and serving beverages. Receive payments by validating credit card charges, approving checks, accepting currency, and issuing and calculating correct change through POS system. Work as team player and perform other duties when necessary. Bartender
Hyatt Zilara Rose Hall
Greeted guests and provided excellent customer service with complete knowledge of bar menu. Prepared and served drinks to guests following drink recipes. Managed bar area including cocktail design, menu, inventory, regulations, compliances, and high quality relationships to increase bar value.
Cut fruits and garnished beverages.
Displayed bottle goods and glasses to make smart look for bar. Kept bar stocked, organized, and clean.
Ensured the highest level of guests satisfaction by delivering quality service. Worked closely with team members and provided assistance as needed. Promoted from Concierge to Bartender one year after hire date. 109 Windsor Avenue, Coral Gardens, Montego Bay #1 P.O., St. James Parish C: 876-***-**** **********@*****.*** Jerkyhs Bar (rill Montego Bay, St. James Parish
Greeted customers with smile and provided professional customer service. Took customer orders over counter and phone.
Monitored customer orders and ensured they arrived quickly and correctly. Collected payments and made change through POS system. Assisted in kitchen during peak hours.
Prepared alcohol and non-alcoholic beverages for customers. Checked idhs before serving alcohol to individuals. Ensured accuracy of cash registers at beginning and ending of shifts. Rotated stocks and supplies ensuring that stations were fully stocked for upcoming shifts. Maintained cleanliness in work area.
Bar SerWer/ $ashier 10/2013 to 12/201
$oncentrix "ma[on Montego Bay, St. James Parish
Answering incoming calls from clients.
Confirming clientsh account information through the database. Utilizing system tools and the Amazon website to address and resolve customer queries.
Processing refunds, replacements, and order cancellations as needed. Handling payment collections.
Providing customer assistance with navigating the website. Aiding customers in locating their packages.
Sending emails when required.
Documenting each interaction for quality assurance purposes.
$ustomer SerWice "dWisor 0 /2021 to 08/2021
Montego Bay, St. James Parish
Handling incoming calls from clients.
Registering and verifying client accounts through travel agents in the database.
Booking staterooms according to specified requirements. Recommending and upselling stateroom categories and amenities. Processing partial or full payments.
Coordinating the booking of travel insurance.
Sending invoices and emails when required.
Documenting each interaction for quality assurance purposes.
$ustomer SerWice "gent 12/2021 to 0 /2022
$onduent (Celebrity Cruises)
Provide immediate and personalized service to guests. Familiarity with Margaritaville menu, drinks, retail, and events. Recommend food and beverage items to guests.
Ensure quality checks on all food and beverages before serving. Accurately document waste or spills on the waste sheet. Demonstrate proficiency in cash handling procedures and checkout protocols. Contribute to cost-saving by pouring liquor accurately into standard recipes. Maintain cleanliness and organization in the bar area and surroundings, fulfilling all opening, side, and closing duties.
08/2022 to 01/2023
(rand 5urks and $aicos
*slands
Bartender
MargaritaWille Grand
5urk Ltd
5raWelXithkimmie Ltd Montego Bay, St. James Parish
"dministratiWe "ssistant/5raWel Planner 12/2020 to 08/2022 Conduct client consultations communicate with potential and existing clients via email phone and social media.
Design detailed travel itineraries, considering destinations, transportation, and accommodation. Secure reservations for flights, hotels, rental cars, and other services. Reviewing documents, collecting payment and processing visa applications for various countries
201
Lucea, Hanover Parish, +amaica
Education and 5raining
High School Diploma
Ruseahs High School
References
Available upon request
Assist clients with obtaining travel documentation, such as passports and visas. Work within clientsh budget constraints to create cost-effective travel plans. Negotiate with airlines, hotels, and service providers for the best rates. Provide ongoing support to clients before, during, and after their trip. Best Day 5raWel "gency Montego Bay, St. James Parish Entrepreneur/5raWel Planner 08/2020 to Present
Plan and organize travel itineraries based on client preferences and budget. Make reservations for flights, hotels, transportation, and other travel services. Provide information on destinations, attractions, and travel regulations. Assist with obtaining necessary travel documentation, like passports and visas. Work within budget constraints to create cost-effective travel plans. Negotiate with service providers for the best rates and deals. Offer ongoing support to clients before, during, and after their trip. Promote and sell travel packages and additional services. Handle unexpected issues, such as changes or emergencies during the trip. Utilize technology and online platforms for efficient planning and booking. Maintain accurate records of client preferences, bookings, and transactions. Stay informed about industry trends and new destinations through continuous learning. Adhere to legal and ethical standards in compliance with industry regulations. Build and maintain relationships with travel partners, enhancing collaboration. Assist and prepare documents for passport renewals, birth certificates and business registrations.
07/2022
$ertification
LeWel 3 Management
Magaritaville Caribbean Academic
08/2022
Retail 5raining
Magaritaville Caribbean Academic
07/2022
Entertainment
Magaritaville Caribbean Academic
07/2022
Bartender
Magaritaville Caribbean Academic
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