Customer Service Data Entry

AMY SCHORN

Apple Valley, MN *****

651-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented billing and collections representative with strong understanding of bookkeeping principles and passionate about providing excellent customer service. Experienced in developing and managing efficient billing and posting processes. Considered a focused and organized team player.

SKILLS

Collections Processing

Dispute Negotiation

Inquiry Handling

Job Billing

Financial Documentation

Customer Service

Customer Account Management

Discrepancy Resolution

Account Reconciliation

Account Updating

Payment Processing

Debt Management

Customer Contact

Process Monitoring

Collections Duties

Invoice Documentation Management

Payment Transactions

Account Posting

Customer Service Support

Microsoft Office

Billing and Invoicing

Customer Relations

Services Rendered Documentation

Paperwork and Documentation

Correspondence

Payment Collection

WORK HISTORY

01/1997 to 11/2023 Dental Patient Accounting Representative HealthPartners Dental Group – 8170 33rd Ave S, Bloomington, MN 55425 Used data entry skills to accurately document and enter insurance and patient payments.

Monitored outstanding invoices and performed collections duties. Collaborated with customers to resolve disputes.

Maintained accurate records of customer payments.

Utilized various software programs to process customer payments. Processed payment via telephone and in person with focus on accuracy and efficiency.

Reconciled accounts receivable to general ledger.

Responded to customer concerns and questions on daily basis. Audited and corrected billing and posting documents for accuracy. Handled account payments and provided information regarding outstanding balances.

EDUCATION

06/1994 Bachelor of Arts: Applied Psychology

Saint Cloud State University - Saint Cloud, MN

I ENJOY CREATING MEDIA ART, THEATER & MOVIES.

I derive great satisfaction from creating media art. My favorite forms of media art are scrapbooking and creating unique pieces with multiple forms of media on page or canvas. I have enjoyed going to theater productions since high school. Classic literature that was played out from Shakespeare, Jane Austen, Emily Bronte & more. As far as movies, I see them as enjoyable entertainment. Always have, always will.

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