Customer Service Counter Manager

Southborough, MA ***** 508-***-**** **************@*****.***

DANIELLE BEZREH

Dynamic Counter Manager with extensive experience at Bloomingdales, excelling in customer engagement and team development. Proven track record of enhancing brand loyalty through personalized service and effective problem resolution. Skilled in inventory management and achieving sales goals, fostering strong client relationships that drive repeat business and referrals.

PROFESSIONAL

SUMMARY

COUNTER MANAGER 06/2020 to Current

Bloomingdales Estee Lauder, Chestnut Hill, MA

COUNTER MANAGER 05/2016 to 03/2020

Bloomingdales Yves Saint Laurent, Chestnut Hill, MA BEAUTY ADVISOR 05/2006 to 05/2016

WORK HISTORY

Promoted brand loyalty by creating personalized experiences for each customer during their visit.

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Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.

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● Developed strong relationships with clients, resulting in repeat business and referrals. Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.

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Maintained cleanliness and organization of counter area, adhering to company standards at all times.

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Organized sale events and created eye-catching product displays to attract customers to Type counter.

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● Increased customer satisfaction by providing exceptional service and product knowledge.

● Achieved sales goals through effective communication and demonstration of products.

● Managed inventory to ensure adequate stock levels and timely replenishment. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

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Established performance goals for employees and provided feedback on methods for reaching those milestones.

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● Conducted regular staff training sessions for product knowledge and sales techniques.

● Achieved sales goals through effective communication and demonstration of products. Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.

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● Developed strong relationships with clients, resulting in repeat business and referrals. Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.

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Promoted brand loyalty by creating personalized experiences for each customer during their visit.

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Bloomingdales Chanel Beauty, Chestnut Hill, MA

ARMANI COSMETICS FACE DESIGNER 08/2004 to 05/2006

Saks Fifth Avenue, Boston, MA

Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.

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● Processed payments, entering sales in register for prompt customer service. Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

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Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.

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● Maintained counter and display areas for cleanliness and organization.

● Followed up with customers to increase satisfaction with purchases and services. Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.

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● Provided exceptional services and pleasant shopping experiences to retail customers. Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

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North Side High School, Atlanta, GA

Diploma, General Studies, 06/1982

EDUCATION

Achievement in highest sales for region for

Chanel

Achievement for Yves Saint Laurent with

highest increase in sales for region two

years in a row .

Achievement for Estée Lauder in Gift with

Purchase goals four years in a row .

Bloomingdales B the best award

Bloomingdales sales achievements awards

ACCOMPLISHMENTS

SKILLS ● Customer loyalty

● Operations management

● Suggestive selling

● Event planning

● Cosmetic application

● Positive attitude

● Teamwork

● Customer service

● Reliability

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