Customer Service Field Operations

Steven Garza

***** ******** ***** ******, ******, TX 77379

Phone: 806-***-**** · Email: *****.*****@*****.*** Professional Summary

Experienced and reliable professional with a background in project management, mechanical services, and field operations. Skilled in team leadership, equipment handling, logistics, and customer service. Known for strong work ethic, communication skills, and a consistent commitment to quality performance.

Core Competencies

- Mechanical Field Services

- Project & Operations Management

- Equipment Delivery & Servicing

- Client Communication & Customer Support

- Contractor Oversight & Budget Control

- Logistics & Inventory Management

- Forklift Operation & Training

- Bilingual: English & Spanish

Professional Experience

K&R Mechanical

Spring, TX March 2023 – Present

- Collaborate with mechanical teams to support efficient field operations.

- Maintain strong communication with project managers and clients.

- Ensure timely service delivery and operational safety. MSC

Houston, TX 2018 – 2023

- Delivered and picked up medical equipment across designated routes.

- Maintained detailed documentation and client interaction protocols. Bangit Services

Houston, TX 2017 – 2018

- Managed construction projects from planning to completion.

- Ordered materials, hired contractors, and maintained project budgets.

- Built strong client relationships through professional communication and support. Joerns Health Care

Lubbock, TX 2011 – 2017

- Delivered and serviced hospital-grade medical equipment.

- Conducted equipment training during hospital service calls.

- Focused on customer service and technical support. Southwest Distribution

Lubbock, TX 2009 – 2011

- Managed shipping, receiving, and merchandise delivery.

- Operated bobtail and sit-down/stand-up lifts.

McLane High Plains

Lubbock, TX 1993 – 2009

- Operated and trained employees on forklift operations.

- Handled inventory exceeding $200,000.

- Led stocking, rotating, and merchandise placement efforts.

- Met and exceeded performance goals consistently. Certifications & Technical Skills

- Forklift Certified

- Commercial Driver Medical Certification

- Microsoft Office (Word, Excel)

- Logistics & Routing Software

- Equipment Maintenance Protocols

References

Mike Espinoza

Phone: 713-***-****

Currently works with Steven Garza at K&R Mechanical

Contact this candidate