Business Analyst Project Management

SAM SAMIM

Business Analyst

+1-925-***-**** I **********@*******.*** I Bay Area, CA

Professional Summary

Technical Business Analyst with over 10 years of experience delivering IT solutions. Proven ability to manage projects, translate business needs into technical specs, and collaborate with stakeholders. Skilled in Business Analysis, Process Improvement (Lean/Six Sigma), ERP Systems (MS Dynamics 365, Salesforce, SAP), Data Analysis (SQL, Tableau), and Project Management (Agile, SDLC).

Skills

Business Analysis: Requirements Gathering, Process Improvement, Data Governance, Data Modeling, Workflow Mapping Project Management: Agile, SDLC, Jira, Confluence, Smartsheet, MS Project Technology & Tools: SQL, Oracle Apex, Power BI, Tableau, Looker, Qlik, MS Office, Visio, ASP.NET ERP Systems: OFbiz, Salesforce CRM, SAP, OpenMRS, Epic, Clarity, ESO, Alfresco, HRIS Education

• Master of Science(Information Technology), University of Mysore(Online) 2018, Bachelor of Computer Science 2009

• Postgraduate(Management Information Systems), Maastricht School of Management 2011

• Certified Business Analysis Professional (CBAP) # 84269736, IIBA Valid till Oc 2026

• Salesforce Certified Business Analyst(# 5594740), 2025

• Oracle Certified Associate (OCA), Oracle Certified Professional (OCP) 2010

• Certificate in Project Management(PMP)-PMI, Certificate in Information Systems Audit (CISA)-ISACA Professional Experience

IS Business Analyst City and County of San Francisco San Francisco, CA (Oct 2023 - 2024)

• Analyzed data flows, identified gaps, and recommended solutions for process improvement initiatives.

• Liaised between stakeholders and technical teams, ensuring clear communication.

• Developed applications (Oracle Apex, Python) and complex SQL queries for data visualization.

• Managed public service applications (Health, HR, ESO Medical Services, SAP Business Objects).

• Created interactive Power BI reports and dashboards to support data-driven decisions. Technical Business Analyst Kaiser Permanente Walnut Creek, CA (Mar 2022 - Oct 2023)

• Defined project scope, facilitated communication, and coordinated healthcare IT projects within Agile SAFe.

• Created technical requirements, use cases, and workflows using Visio, Jira, Confluence, Smartsheet.

• Managed ETL processes for data integrity and system integration.

• Analyzed patient/provider data (Excel, SQL, Oracle, Tableau) for actionable insights.

• Supported healthcare applications (Epic, My Doctor Online, Cancer Care). Business Data Analyst/Compliance Specialist Google San Bruno, CA (Dec 2019 - Dec 2021)

• Collaborated with stakeholders to understand business/data needs and deliver insights.

• Improved internal contract tools, systems, rules, policies, and data for YouTube's compliance department.

• Designed Salesforce system processes through business/systems analysis and Supported Salesforce CRM application.

• Prepared reports/dashboards (SQL/PLX, Google Sheets, Data Studio/looker, Snowflake) to drive decision-making.

• Audited content owner setups, identifying and addressing gaps to improve workflows. Held Business Systems Analyst roles at World Bank, UNDP, and Chemonics International (2011-2019).

• Demonstrated expertise in project management, requirements gathering, technical specifications, data analysis, and ERP systems implementation (MS Dynamics 365, SAP, HR, Healthcare Management System).

• led and managed IT and Business Process Re-engineering projects, ensuring on-time, on-budget, and in-scope delivery.

• Proficiently elicited and translated business requirements into clear technical specifications.

• Effectively managed agile and scrum teams, driving project execution with coordinated task management.

• Gathered, analyzed, and documented business requirements within an agile framework.

• Developed AS-IS/TO-BE Process Flow diagrams and acted as a liaison between IT and business units.

• Managed system releases, UAT, and implementation, adhering to ITIL within ServiceNow.

• Developed web applications using C#, ASP.NET, Crystal Reports, SQL Server and Oracle.

• Performed data analysis and createdBIreports/dashboards to support keybusinessinitiativesinMediaRelations,HR, and Legal.

• Implemented SalesforceHealthCloudsolutions,optimizingpatientrelationshipmanagementforhealthcareorganization(UNDP).

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