Talent Acquisition Technical Support
Resume:
Omar Hamza Tolba
****.*******@*****.***
PROFILE
Passionate HR professional with almost 2 years of experience in the HR industry. Skilled in sourcing, screening, and onboarding candidates across various roles. Experienced in mass hiring, headhunting, and preparing HR reports to support business needs. Adept at training evaluations and maintaining recruitment pipelines. Seeking to grow a career in Technical Talent Acquisition or as an HR Analyst to combine analytical and people-focused skills. EDUCATION
• Graduated 2014 with a GPA of 3.0 High School Futures International Schools
• Graduated 2021 From Arab Academy of Science and Technology o Bachelor of International Business & Marketing
WORK EXPERIENCE
ATHEAR MARKETING SERVICES / INTELOGIX
Talent Acquisition Specialist (05/2025 – Present) 5 Months
• Sourced, screened, and filtered candidates to align with job requirements.
• Scheduled, conducted interviews and managed end-to-end onboarding processes.
• Handled employee relations and provided HR support across functions.
• Performed reference checks and validated candidate backgrounds.
• Administered and evaluated pre-employment tests to ensure quality hiring.
• Conducted training evaluations to measure program effectiveness.
• Prepared HR attrition and hiring reports for leadership review.
• Consistently delivered 50+ qualified candidates per quarter in line with business goals.
• Specialized in mass hiring within high-turnover industries.
• Headhunted and sourced candidates for critical roles such as Senior IT Help Desk Supervisors, HR Personnel & Coordinators, among others.
• Maintained accurate daily pipeline reports to track recruitment progress.
• Led onboarding inductions and ensured timely completion of hiring documentation TELEPERFORMANCE
HR Recruitment Specialist (05/2024 - 04/2025) 1 Year
• Extensive experience of full-cycle recruitment process.
• Proven success in sourcing and attracting top talent.
• Strong understanding of diversity and inclusion in the workplace.
• Excellent communication skills for building relationships with candidates.
• Mass hiring industry experience 100+ candidates were employed in a short time. GLOBAL PUBLISHING & DISTRIBUTION CO.
Marketing Executive (12/2023- 05/2024) 6 Months
• Developed and implemented strategic marketing for new and existing products.
• Designed and finished company’s website as per specifications required.
• Collaborated with cross-functional teams to execute successful marketing campaigns.
• Analyzed market trends and conducted competitor research to drive sales growth.
• Tracked and evaluated marketing results and made recommendations for future improvements. SUTHERLAND
Advanced Technical Support Team Leader (06/2023 - 11/2023) 6 Months
• Managed and supervised a team of technical support specialists.
• Improved customer satisfaction by implementing efficient support processes.
• Trained and mentored member to enhance their technical skills.
• Developed and maintained strong relationship with clients to ensure their technical needs were met.
• Used SMART to better understand the struggles of the team and to coach them to improve their technical proficiency. Subject Matter Expert {SME} (03/2023 - 06/2023) 3 Months
• In-depth understanding of industry best practices.
• Strong communication skills to collaborate with cross-functional teams.
• Analytical mindset to identify and resolve complex issues.
• Proven track record of delivering results and exceeding expectations. Technical Support Agent – Tier 2 (12/2022 - 03/2023) 3 Months
• 1+ Years of experience in technical support and Customer Service Industry.
• Excellent communication and interpretation skills.
• Proficient in various operating systems and software programs.
• Strong ability to prioritize and manage multiple tasks simultaneously. CAREER RELATED PROJECTS AND SKILLS
Graduation Project – Feasibility Study for Solar panel Company (Solaris)
• Designed opportunity study.
• Project objectives were set based on the needs that were researched.
• Performed SWOT analysis for both Solaris and competitors.
• Mission & Vision.
• Pre-feasibility Study, and feasibility study.
LANGUAGES
• Fluent in Arabic - Excellent reading, writing and oral skills. (Native)
• Fluent in English – Excellent reading, writing and oral skills. (C1) INTERESTS & ACTIVITIES
• Interested in learning languages especially Italian or German.
• Avid gamer and interested in the gaming industry and game development.
• Active rower and past member of the Don Rowing Club in Mississauga, Canada.
• Ardent cook, keen to continue developing and refining culinary skills.
• Always keeping an eye on technological advancement. COMPUTER AND OTHER SKILLS
• Word (Expert Level)
• Excel (Intermediate Level)
• Google Sheets (Professional Level)
• PowerPoint (Intermediate Level)
• Odoo (Intermediate Level)
• WordPress (Intermediate Level)
• AI tools (Expert Level)
MILITARY STATUS COMPLETED
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