Client Relations Strategic Planning
Resume:
ASHRAFUL ALAM
To secure a challenging position in a dynamic organization
where I can utilize my skills, experience, and dedication to contribute to the company’s success while continuing to grow professionally. CONTACT & PORTFOLIO
Present Address : 26/A, Rayer Bazar, Mohammadpur, Dhaka 1207 Telephone : +880**********
Email : *************@*****.***
LinkedIn : Ashraful alam
Facebook : ashraf.romon.9
CAREER OBJECTIVE
To develop a career in a challenging environment where I can utilize my skills and experience to contribute to the success of the organization while continuing to grow professionally.
CAREER STATUS
Full-Time Profession:
June 2021 – June 2025
EDUCATIONAL QUALIFICATION
● Master’s of Science (M.Sc.) in Wildlife Fisheries Madaripur Govt. College,Madaripur-7900 2024
CGPA: 3.39 out of 4.00
● Bachelor of Science (B.Sc. Hons) in Zoology
Madaripur Govt. College,Madaripur-7900 2022
CGPA: 3.00 out of 4.00
● Higher Secondary Certificate (HSC)
Chandpur Residential College, Taltola, Chandpur-3600 2016 GPA: 3.25 out of 5.00 (Science)
● Secondary School Certificate (SSC)
Hasan Ali Government High School, 259 Cumilla Road, Chandpur-3600 2014 GPA: 4.81 out of 5.00 (Science)
PROFESSIONAL EXPERIENCE
Virtual Assistant and Customer Representative
ASL BPO Company
Jan 2025 – July 2025
• Customer support.
• Client communication
• Troubleshooting
• Representing company services.
JR. Executive and Marketing officer
Globe Investment and Fintech Company
June 2024 – Jan 2025
• Client meetup session
• Receiving clients securities
• Market analysis
• Live trading on stock market
Territory Manager
British American Tobacco Bangladesh
June 2023 - June 2024
• Distributing the products to the retailers.
• Looking after the market place and make sure client satisfaction.
• Receiving day sales summary from other sales executives Trade Officer and Area Manager
Arif Agro Industries Ltd.
June 2022 - June 2023
● Developed and executed area trade targets and Strategies.
● Maintain professional communication with clients.
● Supervise all the sales officers.
Area Supervisor and Sales Executive
Grameenphone Ltd.
June 2021 - June 2022
● Supervised sales activities in designated areas.
● Developed and executed sales strategies to meet targets.
● Managed customer relationships and ensured high levels of satisfaction. DIVERSIFIED SPECIALIZATION IN PROFESSION
My experience as an Area Supervisor and Sales Executive at Grameenphone Ltd. has equipped me with the following skills:
● Sales Management Specialist
● Customer Relationship Manager
● Strategic Planning and Implementation
● Team Leadership and Staff Training
● Resource Allocation and Management
VOLUNTEERING & MEMBERSHIP
• Spreading awareness among the local citizens during covid-19 pandemic situation in 2020.
• Providing Medicines masks sanitizer and medical information’s etc. EXTRACURRICULAR ACTIVITIES
• Debating, Outdoor Sports
• Event Management
• Team leading
RESEARCH & CAREER INTERESTS
● Sales and Marketing Strategies
● Customer Relationship Management
● Emerging Technologies
● Technology Integration and Automation
CERTIFICATE TRAINING & WORKSHOPS
Training
Wielding : 3 months course duration
Driving : 1 month driving training
Computer Office Basic : 1 month professional course COMPUTER SKILLS
● Office Management: MS Word, Excel, PowerPoint
● Software: Photoshop
● Others: Web Browsing, Digital Marketing
LANGUAGE PROFICIENCY
● Bengali: Native
● English: Good command in written, spoken, listening, and reading LANGUAGE TEST
• Proficient in both oral reading listening and writting.
• Duolingo English test score- 115.
BIOGRAPHY
Name : Ashraful Alam
Father's Name : Md.Shah Alam
Mother's Name : Asma Khanam
Date of Birth : 31st January, 1999
Blood Group : O+
Nationality : Bangladeshi
Religion : Islam
Gender : Male
Marital Status : Unmarried
Permanent Address : Chobanpur, Ward No-07, Chandpur Sadar Model,Bagra Bazar-3600, Chandpur.
REFERENCES
Showhana Bilkis (10697)
20 BCS (General Education)
Associate Professor
Dept. of Zoology
Madaripur Govt. college,
Madaripur
Email:
*************@*****.***
Mobile: +880**********
Sharif Mohammad Hubbul
Kabir
27 BCS (General education)
Assistant professor, Zoology
Madaripur Govt. College,
Madaripur
Email: ********@*****.***
Mobile: +880**********
Md. Younus Miazi
Proprietor
M/S Bondhon
Communications
Distributor of
Grameenphone Ltd.
Email:
***********@*****.**
m
Mobile:
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