Customer service
Resume:
Tanya Hyde
Hesperia, MI *****
***********@*****.***
Professional Summary
Personable customer service professional with 10+ years of experience in call center, retail, and chat support roles. Skilled in handling phone, email, and live chat inquiries, resolving complex issues, and maintaining accurate records. Recognized for strong communication, upbeat attitude, and ability to build rapport while delivering exceptional customer experiences. Work Experience
Chat Agent
Livelines-Unadilla, GA
February 2023 to Present
• Responded to customer inquiries via live chat, email, and phone, delivering professional and friendly service.
• Maintained accurate records of customer interactions and account updates using multiple computer- based applications.
• Investigated and resolved customer concerns, escalating priority issues to management as needed.
• Built rapport with customers by providing tailored recommendations and positive, solution-focused support.
• Educated customers on billing, payment processing, and support policies to ensure clear understanding.
• Demonstrated adaptability and a proactive attitude in a fast-paced, changing environment.
• Delivered exceptional customer service by leveraging product knowledge and strong communication skills.
Housekeeper
Joe Morris Fremont
Present
• Maintained high standards of cleanliness and organization in residential settings, ensuring customer satisfaction.
• Demonstrated strong communication and time management skills while running errands and managing appointments.
• Adapted to changing priorities and requests, providing flexible and attentive service to clients.
• Delivered detail-oriented cleaning, including disinfecting bathrooms, laundering linens, and dusting high and tight spaces.
• Provided courteous and responsive customer service, addressing client needs promptly and professionally.
Assistant Store Manager
Family Dollar-Hesperia, MI
September 2019 to March 2023
• Supervised and trained staff to deliver excellent customer service and comply with company policies.
• Responded to customer inquiries and resolved concerns, escalating complex issues to higher management.
• Maintained accurate records of transactions, inventory, and customer accounts.
• Built positive relationships with customers by providing tailored support and addressing their needs.
• Assisted in recruiting, hiring, and onboarding team members, fostering a collaborative work environment.
• Managed merchandise displays and promotions to enhance customer experience and drive engagement.
Housekeeping and Laundry Attendant
Oceana County Medical Care Facility-Hart, MI
September 1999 to March 2019
• Maintained a clean and sanitary environment by following established protocols and safety procedures.
• Responded promptly to requests for linens and amenities, ensuring resident satisfaction.
• Demonstrated attention to detail in cleaning, organizing, and restocking supplies throughout the facility.
• Communicated effectively with staff and residents to address needs and resolve concerns.
• Adapted to changing priorities and maintained a positive attitude in a fast-paced healthcare setting. Education
General (High school diploma)
Hesperia High School-Hesperia
September 1994 to May 1997
Skills
• Customer service
• Call center experience
• Live chat
• Email customer support
• Phone customer support
• Technical troubleshooting support
• Order processing
• Managing customer accounts
• Organizational skills
• Computer literacy
• Typing
• Phone etiquette
• Customer support
• In-person customer service
• Technical support
Certifications and Licenses
Driver's License
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