Customer Service Data Entry
Resume:
LATOYA R. FERCHAUD
Prairieville, LA *****
Phone: 504-***-****
Email: **************@*****.***
Skills Summary:
Results-driven LPN with over 22 years of clinical and managerial experience, specializing in insurance verification and HIPAA compliance. Experienced manager with a proven history of growth and expansion. Efficient, hardworking, and dedicated with exceptional customer service and communication skills. Proficient in data entry with a keen eye for accuracy and attention to detail. Experience in MDS, Case Management, Wound Care, Restorative Nursing, ADON, Home Health, and Hospice Nursing. Military veteran with 3 years of service, bringing discipline, leadership, and teamwork to any environment.
Education:
BS in Criminal Justice (In Progress)
University of Phoenix
Associate of Arts in Nursing - July 2022
Northwest Iowa Community College
Practical Nursing - May 2002
Louisiana Technical College
Experience:
Ochsner Health- Primary Care Clinic
The Grove- Baton Rouge, LA
LPN Clinic
September 2024-Present
Measure blood pressure, temperature, pulse, respiratory rate, and oxygen levels.
Give prescribed medications, either orally, topically, or through injections (depending on state regulations).
Help physicians or nurse practitioners during minor medical procedures or examinations.
Ensure HIPAA compliance and confidentiality of patient information.
Ensure that medical equipment is sanitized, maintained, ready for use between each patient, and at the end of each day.
Assist in scheduling follow-up visits or tests.
Accurately record patient information, vital signs, medications, and treatment in the electronic health record (EHR) system.
Offer comfort and emotional support to patients, especially those who may be anxious about their visit.
Help with managing the flow of patients in and out of exam rooms, ensuring that they were ready for their appointments.
Return patient calls, fax documents, complete medication prior authorizations and clear MD inbox daily.
Open Healthcare Clinic, Prairieville, LA
Front Desk Supervisor
December 2020 - 2023
Lead Clinic Operations Specialist, coaching, training, and mentoring medical office team members.
Manage front desk operations, including scheduling, appointment confirmations, and co-payment collection.
Ensure HIPAA compliance and confidentiality of patient information.
Supervise and evaluate medical reception and eligibility screening staff across multiple clinic sites.
Oversee payroll, purchasing, and billing processes.
Develop and implement new methods to advance client services.
Serve as a role model for customer service and maintain positive relationships with patients, staff, and physicians.
Travel Nursing (PRN)
Charge Nurse/Wound Care Nurse
February 2017 - Present
Effectively communicate patient care plans and collaborate with multidisciplinary teams.
Implement staffing protocols and optimize clinical workflows to improve patient outcomes.
Educate patients and families on medical procedures, treatment options, and prognosis.
Drive the development of policies and clinical care standards.
Twin Oaks Nursing Home (PRN)
Wound Care Case Manager
February 2012 - Present
Mentor new associates and foster a collaborative work culture.
Monitor processes to ensure compliance with departmental goals and infection prevention protocols.
Train new hires on proper medication administration techniques, proper documentation, facility policies and procedures, etc.
References: Available upon request.
Contact this candidate