Customer Service Support

DAWN THOMPSON

480-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

• Analytical and Critical Thinking

• Computer Skills

• Good Telephone Etiquette

• Dependable and Responsible

• Medical terminology knowledge

• Data Entry

WORK HISTORY

01/10/23 to Present

03/2022 to Present

Customer Support

Consumer Cellular – Phoenix, AZ

• Answering client questions on phone issues

• Troubleshooting phone issues

Life Support

Cognizant – Glendale, AZ

• Provide valid and complete information within the time limit using right methods/tools, follow up to ensure resolution.

• Take incoming calls from drivers for any issues they maybe experiencing

• Verify problems with Waymo cars and take appropriate action to fix and raise unresolved issues to appropriate internal teams

• Work in time-sensitive situations under pressure in a user focused environment

• Maintain up to date knowledge of the self-driving technology, service, and messaging by completing new trainings and knowledge checks in a timely manner 09/2021 to 12/2021 Customer Service Representative Total Med – Glendale, AZ

• Provided primary customer support to internal and external customers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

• Responded to customer requests for products, services and company information.

• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating

04/2022 to Present Server

Olive Garden – Glendale, AZ

• Restaurant server: Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.

• Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.

• Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.

09/2021 to 12/2021 Customer Service Representative Total Med – Glendale, AZ

• Provided primary customer support to internal and external customers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

• Responded to customer requests for products, services and company information.

• Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating

02/2004 to 06/2021 Caregiver

Private Health Care – Phoenix, AZ

• Assisted patient in the privacy of their home with day to day activities

• This included, cleaning, cooking meals, transportation to medical appointments, and other tasks as needed

• Customer Service - Operate cash register and credit card machine to process customer payments - Consistently provided friendly guest service and heartfelt hospitality

• Promptly and empathetically handled guest concerns and complaints

• Maintained high standards of customer service during high-volume, fast-paced operations

• Prepared customers' orders while following food safety procedures to ensure freshness and prevent contamination

• Arehouse Experience - Forklift Driver with 5+ years of warehouse stocking, forklift, and general labor experience - Experience working with cherry pickers, floor jacks, and ride on forklifts in various settings

• Loading materials and products into package-processing equipment, measuring, weighing and counting product materials, moving or lifting heavy objects, loading, unloading or stacking products or materials, and maintaining a clean and safe work space

• Maintained warehouse inventory by arranging boxes and making sure they're stored in a way that they won't be damaged.

EDUCATION

Certification/ License Valid Driver's License CPR/First aid training University of Illinois

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