Customer Service Accounts Receivable

Brianna Tomagos

Yukon, OK *****

n *******.*******@*****.*** n 817-***-****

Professional Summary

Dependable and detail-oriented administrative professional with over four years of experience in property management, leasing, customer service, and office administration. Skilled in rent collection, budgeting, maintenance coordination, and resident relations. Strong communicator who excels at creating positive tenant experiences and ensuring daily operations run smoothly. Seeking to contribute to Tribune Capital’s mission of maintaining quality communities as an Assistant Community Manager / Leasing Agent. Core Skills

Property & Lease Administration

Rent Collection & Delinquency Management

Resident Relations & Retention

Maintenance Scheduling & Vendor Coordination

Accounts Receivable / Accounts Payable

Budget Tracking & Financial Reporting

QuickBooks & Microsoft Office Suite

Conflict Resolution & Customer Service

Staff Oversight & Scheduling

Marketing Vacancies & Community Events

Professional Experience

Office Administrator / Accounts Receivable — Gordon’s Service Experts Moore, OK May 2025 – Present

Manage day-to-day office operations including billing, AR/AP, and payroll coordination. Collect rents and payments, reconcile accounts, and maintain accurate financial documentation.

Communicate with tenants and vendors to resolve maintenance and billing issues promptly. Support management with budget planning, forecasting, and monthly reporting. Administrative Assistant — Boys & Girls Club of Oklahoma County Oklahoma City, OK Feb 2024 – May 2025

Coordinated events, processed vendor payments, and maintained accurate records. Provided excellent customer service to members, parents, and staff. Assisted with scheduling, data entry, and financial paperwork management. Office Administrator — Superior Pool Service

Lewisville, TX Apr 2022 – Feb 2024

Scheduled daily service routes, processed invoices, and managed project-related inventory. Collaborated with crews and clients to ensure quality service delivery and timely completion. Ordered supplies, tracked expenses, and maintained organized office systems. Managed incoming calls and customer communications to ensure high satisfaction levels. Customer Support Supervisor (Remote) — Sitel / QuickBooks Online Remote Jan 2021 – Apr 2022

Led a virtual customer support team of 4; maintained service metrics and quality assurance. Assisted customers with payroll, billing, and account management issues. Administrative Assistant / Property Management — Slate Property Group Justin, TX Mar 2020 – Jan 2021

Supported leasing operations, including application screening, background checks, and renewals.

Processed maintenance requests and coordinated repairs with contractors. Managed AP/AR, lease files, and rent postings using QuickBooks Desktop. Handled resident communications, ensuring timely resolution of concerns and positive community relations.

Education

Elite Beauty School of Cosmetology – Fine Arts (Trade Program) 2021 Red River Technology Center – Computer Science (Trade Program) 2020 Walters High School – High School Diploma 2015

Additional Information

Valid Driver’s License & Reliable Transportation

Strong organizational and time-management skills

Proficient in Microsoft Office, QuickBooks, and property management software

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