Technical Support Customer Service

Jason Rectenwald

Lakeland, FL *****

***********@******.***

+1-863-***-****

Professional Summary

Detail-oriented professional with a strong background in HVAC installation, technical support, and customer service. Skilled in computer networking, software troubleshooting, and equipment maintenance. Currently pursuing a Bachelor's in Cybersecurity. Seeking remote opportunities to leverage technical proficiency, communication skills, and commitment to safe, efficient work practices. Willing to relocate: Anywhere

Work Experience

HVAC Installer

[Company Name]-Lakeland, FL

* Installed HVAC systems, including split-system and ductless mini-split units, in residential and commercial settings

* Maintained and repaired HVAC equipment to ensure optimal performance and safety

* Used manifold gauge sets, vacuum pumps, and refrigerant recovery machines for system installation and service

* Followed safe work practices and adhered to all EPA regulations during installation and maintenance

* Communicated clearly with customers to explain system functions and answer questions

* Demonstrated strong attention to detail when troubleshooting and resolving equipment issues

* Worked effectively as part of a team to complete projects on time

* Managed equipment inventory and ensured proper documentation for each job Education

Cybersecurity (Bachelor's degree)

Western Governors University

September 2025 to Present

HVAC (Associate's degree)

Southern Technical College-Auburndale, FL

January 2010 to November 2012

Skills

• Order picking

• iOS

• CRM software

• Customer communication

• Antivirus software

• Computer operation

• Order shipping

• Organizational skills

• Air conditioning

• Remote Utilities

• SharePoint

• Outbound calling

• Telecommunications headsets

• Data visualization

• Microsoft Excel

• Manufacturing

• Van driver

• Food safety

• Professionalism

• Grammar Experience

• Nitrogen regulators

• Writing skills (1 year)

• Customer support

• Swaging and bending tools

• Retail sales

• DSL

• Heavy lifting

• Safe work practices

• Software troubleshooting (1 year)

• Microsoft Office (2 years)

• Patience

• Calipers

• Phone communication

• Online instruction

• Food service

• Content management systems

• Microsoft Word

• Teamwork

• Load & unload

• Computer literacy

• Heat pump HVAC systems

• Technical support (1 year)

• Mechanical knowledge

• Technical Proficiency

• GitHub

• Statistics

• Warehouse experience

• AI (1 year)

• Clear language communication

• Data entry

• Customer service

• Cash handling

• Attention to detail

• Equipment maintenance

• Equipment installation

• Live chat

• Refrigerant recovery machines

• HVAC system installation

• Computer networking (1 year)

• Vacuum pumps

• Handling customer inquiries

• Negotiation

• Managing clients in a customer support role

• Digital refrigerant leak detectors

• Tubing cutters

• Picking & packing

• HVAC - HVAC experience (3-5 years)

• Microsoft Outlook

• Equipment installation and maintenance (Less than 1 year)

• Telemarketing

• Split-system HVAC systems

• HVAC/R

• Account management

• Packing

• Multitasking

• Sales

• Communication skills (5 years)

• Computer skills (5 years)

• Appointment scheduling

• Windows (4 years)

• Box truck (5 years)

• Manifold gauge sets

• Ethernet

• Delivery driver experience

• Phone etiquette

• Office (as sales environment)

• Copywriting

• Research

• CAD

• Machine learning

• Multimeters

• Time management

• Typing

• HVAC system repair

• Ductwork

• Merchandising

• Grocery store

• Quality assurance

• Client interaction via phone calls

• Ductless mini-split HVAC systems

• HVAC thermometers

Languages

• English - Fluent

Certifications and Licenses

EPA Universal Certification

Present

Driver's License

EPA Refrigeration Certification

Contact this candidate