Medical Records Customer Service

Evelyn Williams

(Jackson, MS)

EDUCATION:

Virginia College, Jackson, MS.

Certification MBCS,

A.A.S Degree, Hinds CC, Jackson, MS. 2004

Medical Office Technology-

HS Diploma June 2000

Skills:

Electronic Medical Record (EMR)

Medical Records (8+ years)

HEDIS (7+ years)

Medical Software, Allscript, Nexgen, Medisoft, Vista, Vista Images, etc.

Medical Insurance Enrollment, Billing, CSR, Benefits Advisor.

U.S. Health Insurance Portability and Accountability Act (HIPAA)

Healthcare Management

Hospitals

Medical Billing

Healthcare Information Technology (HIT)

Data Entry

work experiences:

Change HealthCare, Alpharetta, GA – 2014-2020

Medical Records Reviewer/ HEDIS

Reviewed and assisted with audits of medical records for completeness and accuracy by reviewing various documentation.

HEDIS experience to identify information from medical records

Reviewed assigned medical records to verify clinical data elements for HEDIS reporting

Abstracted data from medical charts

Medical HEDIS checking

HEDIS abstract the record information pull those standards records to each medical record

pull the information to the training information of HEDIS

Responsible for HEDIS measurement

HEDIS reviewing Coordinated in-service meetings to educate the medical staff on proper documenting procedures.

Prepared medical reports using all available technology accurately and in a timely fashion.

Received medical records

Knowledge of Medicare and Medicaid regulations and guidelines.

Send Appointment Agendas and/or progress/medical notes to confirm measures were addressed.

Purchasing Agent

Enters procedure codes with correct diagnosis.

Reconciles charges for the day and prepares daily deposits.

Responding to emails in a timely and professional manner

Completing assigned tasks

Initiates the medical record by creating and processing the patient care record folder.

TTech at Home, Jackson, MS Oct 2018 to Mar 2019

Customer Service Representative, Billing CSR.

Billing

Customer service

Records maintenance

Call centre

Customer satisfaction

Microsoft office

Xerox, Madison, MS –. Jul 2016 to May 2017

Customer Service Representative

Humana Medicare.

Benefits,

Enrollment,

Billing,

Prescription

Outcomes Health Information Solutions

Outcomes Health Information Solutions King of Prussia, PA – Apr 2012 to 2013.

Contracted Field Reviewer

University MS Medical Health Center. Jackson, MS. Jul 2010 to Nov. 2010.

Medical Records Clerk

Veterans’ Health Medical Centre Jackson, MS; Jan 2007 to May 2007

Health Information Request Clerk-ROI,

Ridgeland Family Medical Ctr. Ridgeland, MS

Clinical Receptionist

Front Clinical Receptionist and Medical Cashier.

Ridgeland Family Medical Ctr. Ridgeland, MS; Jan 2005 to Nov 2005.

Clinical Receptionist and Medical Cashier

VA Regional Office, Jackson, MS. Jan 2003 to Dec 2003,

Medical Records File Clerk

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