Case Management Manager
Resume:
Latrice T. Norman-Hudson
219-***-**** **********************@*****.***
Profile
A versatile professional who possesses 17 years of work experience. Education
Masters of Health Administration, December 2006
Post Graduate Certification: Public Management, May 2005 Indiana University Northwest Gary, IN
Summary of Strengths
Client Counseling
• Provide advising and counseling to SED families in their quest for self – reliance.
• Provide SED clients with counseling and drug screenings rendered by the court in an effort to promote relapse prevention.
• Develop therapeutic treatment plans to provide quality services to SED client.
Client Analysis/Case Management
• Assisting SED clients with managing their finances and budgeting in an effort to productively live on their own.
• Provide SED clients with ideas as well as with methods to appropriately interact with their family members.
• Manage SED client cases and case files.
Human Resource Assistant
• Recruiting potential candidates and reviewing resumes, conducting applicant interviews and scheduling interviews for hiring managers.
• Build public awareness of the agency and its services in the community through the production of newsletters and brochures and the participation in community events.
• Establish and maintain an informalized and ongoing training program for all staff.
• Performed quality assurance within the agency to monitor and evaluate the quality of services being provided to clients.
Case Investigator
• Remote Contact Tracer for COVID-19, communicated with patients through phone, chat and email
• Assist with scheduling COVID-19 vaccines
• Remote call center representative Indiana State Health Dept. Computer Skills
MS Word, MS Office, MS Publisher, MS Producer, SPSS, Excel, MS Outlook, MS Teams, Dynamics 365, Data Entry
Access, PowerPoint, Internet, Email, People Soft, Email, Chat Volunteer Work
Mentor
2004 – Present
Social Skills Group Facilitator 2004 - Present
Employment History
Remote Case Manage
Promising Futures, Inc.
(Remote DV educator ) 2022-2023
Case Investigator
Indiana State Dept. of Health. (Remote Case Investigator) 2020 – 2022 HR Assistant/ Case Manager
NHI Corp. Gary, IN
(Counseling, case management, and HR) 2004 – 2022
Family Case Manager
NuSource Educational Services
Gary, IN
(Individual & family counseling)
2006 – 2008
Sales Representative
Payless Shoe Source (Customer Service) 2000-2004
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