Customer Service Front Desk

ANJIE LORD PISALBON

Address Toledo City, Province of Cebu,

PH 6038

Phone 093********

Email **************@*****.***

Dynamic and detail-oriented professional with extensive experience in customer service at Amber Hotel. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at managing high-pressure situations while maintaining a welcoming environment, ensuring seamless appointment scheduling and front office organization. Committed to delivering exceptional service and fostering loyalty-

Skills

Customer service

Attention to detail

Time management

Active Listening skills

Problem-solving skills

Appointment scheduling

Oral and writing communication

Front office management

Work prioritization

Experience

2025-01 - 2025-06

Front Desk Receptionist

Amber Hotel, Cebu City, Province of Cebu, Philippines

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Scheduled, coordinated and confirmed appointments and meetings.

• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

2023-04 - 2025-06

Customer Service Representative

Concentrix, Cebu City. Province of Cebu, Philippines

- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information.

2024-06 - 2024-12

Education

Service Crew Member

Cebu Golden Restaurant Incorporated, Cebu City, Province of Cebu, Philippines

• Enhanced customer satisfaction by providing efficient and friendly service.

• Collaborated with team members to meet high standards of service during peak hours.

• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.

• Prepared food items accurately and quickly, adhering to strict food safety guidelines.

Education

2025-05

Bachelor of Science: Hospitality Management

Asian College of Technology - Cebu City, Province of Cebu, Philippines

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