Call Center Customer Service
Resume:
< zippia_resume.pdf EB @ :
ee Joanne Misenheimer
NEES Associate Retailer
Sea Desicatd professional wih extensive exprincein proving exceptional customer sevice
Slated in engoging wih guess in hospaly stings and facitatng patent caren ealcare
tenvronmenta. Song organatonel and conmuniaton skit enhance lem performance
Ar and custome satstacion
perertee Work Experience
Tum Down Attendant ‘Aug 2022-Aug 2004
Yeamava at San Manvel - Highland, CA 92346
+ Provided exceptional customer serce to hot quest by repleishng the room wih
necessary foms and mairtaningcleaniness standards.
ee + Cleaned and organized necessary areas ofthe room fo ensure @ confortable anc
ving Experience hylenc envionment or quests
vanagement Ex + Accommodated guests by creating aralaxng and houous experience dung thelr
aa Stay, establishing a loyal customer base
ne care Taker Now 2021
pooner ‘Samuel Morales Piton His, CA 92972
re * Supported elderly eabed veterans by proving compassionate assetance wih
res hovsshold chores and daly ing actives,
ae + Facitatd ranspotation to medical appointments and pharmacy vst, ensuring
Simaly access to heanare series.
+ Ensured a clean and exganzed ving envicnment and provided ematonal support
te improve overal wel beng.
Home Care Aide ‘Aug 2021 -Doc 2021
Leanne Lengstat- Phelan, CA 92371
+ Provided specialized care oan elder genteman wih dementia, asiting wih
mol chatenges and personal care neds.
+ Cooked muitos ments maintained a de
companionship to enhance qual of ie
Pea + Performed week! clearing tasks fo ensure @hyglenic and safe atmosphere forthe
Wing environment, and feed
Assotant Manager Mar 2019 Jan 2021
Grand Pine Cabins - Wrightwood, CA 92597
‘Assisted the Manager with overseeing hotl operations, enhancing Guest Relatons
and Housekeeping services o elevate customer satisfaction.
Manages clerical utes such chackins and hotel bookkeeping, improving
peratona eficendy
Developed hotel potces and manual for Housekeeping and Front Desk operations
Created monthly schedules fr Housekeeping sa to optimize rescurce aocaton
Sd performance.
Master Scheduler for Physical MedicinelPhone Agent -G- Aug 1098 -Mar 2008
ee pera and internal Surg
ora Kaiser Permanenta- Fontana, CA 92325
+ Served as Master Scheduler forthe department of Physical Medicine, ensuring
sffctent scheduang for Onhopadies, Pedy and other species
Provided clerical support a a backup fr General Surgery, Paste Surgery, Urology,
nd Head and Neck Departments to maian seamess operations
‘Acted as Receptions Il fr te Main Appointment Center, deleting exceptonal
customer serie and sppoiniment management.
Education
Associate of Science Business Ethics 1992-10
Conon Vicor Vall Collge Vito, CA 92395
Certifications
Mo
a0 Therapy Cortieation, Rivrsde School of Massage
ZB
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