Medical Assistant Customer Service

Tonya S. Graham

**** ******** *****, ***. **

St. Louis, MO 63121

(C) 618-***-****

**************@*****.***

OBJECTIVE: Seeking a position with your company which will utilize my current skills and abilities, while allowing me the opportunity to further enhance my level of expertise. I am interested in furthering my career with a company that appreciates positive energy, and a good work ethic, as well as attention to detail, and excellent customer service skills. I am ready to learn what it takes to best fit into your organization.

EDUCATION: St. Louis College of Health Careers, St. Louis, Missouri

Certification: Medical Assistants Program 10/00

Diploma: East St. Louis Senior High, East St. Louis, Illinois

6/93

SUMMARY OF • Accurately File charts in medical records.

QUALIFICATIONS: • Maintain records of business transactions daily.

• Certified to give HIV testing and report negative results to patients.

• Schedule appointments, answer multiple telephone lines, verify insurances,

collect payments, and ICD-10 coding for multiple providers.

• Perform patient intake (blood pressure, temperature, pulse, respiration, weight,

and measurements) on patients for medical examinations.

• Excellent organization and verbal communication skills.

• Administer medication and immunizations as ordered by providers (intramuscular

and intradermal).

• Perform tests such as blood glucose, urine dipstick, pulse oximetry, vision, hearing

screens, and EKG’s.

• Referral tracking, pre-certification, and billing and coding.

EMPLOYMENT HISTORY:

Department of Social Services

Benefit Program Technician 08/2023 - Present

Internal Medicine and Diabetes Associates

Medical Assistant 08/22 - 08/2023

Washington University School of Medicine, St. Louis, Missouri

Medical Assistant 12/09 - 05/22

Gracehill Health Center, St. Louis, Missouri

Medical Assistant 9/07 – 12/09

Planned Parenthood of the St. Louis Region, St. Louis, Missouri

Medical Assistant 8/02 – 5/07

Southern Illinois Healthcare Foundation, East St. Louis, Illinois

Medical Assistant – Front Desk 2/01 – 8/02

Adecco Temporary Services, Fairview Heights, Illinois

Health Information Clerk 1/01 – 2/01

Comprehensive Mental Health Center, East St. Louis, Illinois

Therapeutic Aide 12/98 – 5/00

REFERENCES: Available Upon Request

Tonya S. Graham

4744 Redfield Court, Apt. 2A

St. Louis, MO 63121

(C) 618-***-****

**************@*****.***

Dear Sir or Madam:

Please review my enclosed resume. I feel confident that I would be an excellent candidate for the Medical Assistant position at your facility. I am a very conscientious person, willing to put forth the effort necessary to deliver quality work performance. I take ownership of my responsibilities and I’m very diligent when it comes to problem-solving for patients and fellow staff. I pride myself in being a fast yet efficient learner who looks forward to new challenges. These qualities combined with my positive attitude and enthusiasm will prove to be an asset to your patients and staff.

If my qualifications meet with your approval, or if more information is needed, please contact me at your earliest convenience to schedule a personal interview and discuss the possibility of my becoming a productive member of your team.

Thank you in advance for your time and consideration.

Sincerely,

Tonya S. Ballard

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