EILEEN M. VITIELLO
617-***-**** *******@*****.***
Target August 2023 - January 2025
Front End Service Advocate
● Ringing up sales
● Accepting payment and providing receipts
● Giving out appropriate change
● Looking up price checks and price matching
● Honoring coupons
● Collecting payments
● Making sure all transactions are satisfactory with service
Tempus Unlimited July 2022 -
April 2023
Prior Authorization Liasion
● Manage communication as a liaison for a customer and insurer
● Ensure proper received and submit documentation
● Review, updating and processing consumer insurance information through company’s database
● Mail out correspondence confirming decision from insurer Lighthouse Payment Service Nov 2020 -
July 2022
Data Entry
● Organize and record incoming mail correspondence and client payments ● Perform data entry and account verification
● Choose to utilize the correct modules for third party billing
● Complete a daily report of accomplished tasks for manager’s review
Dedham Savings Bank May 2019 -
December 2019
Teller
● Communicate with customers via telephone concerning inquiries on debits and credits.
● Manage accuracy of customers checking and saving accounts and loans.
● Balancing different currency types at the end of shift.
Bank of America//GuardaWorld September 2000 - July 2014 Cash Vault Teller
● Inspect the amount and authenticity enclosed in third-party deposits
● Complete work independently with stringent time restrictions
● Effectively manage multiple tasks and projects with accuracy
● Research and identify reconciliation errors to ensure proper reporting Bank of America April 1997 - September 2000
Business Analyst
● Manage mail and/or telephone inquiries regarding rates, routing and banking procedures
● Responsible for the accurate completion of work processed by co-workers
● Update internal manuals as it related to current rates, rules and regulations
● Collect information across various departments for management of account data
● Create and update various data entry projects
● Complete forms in accordance with company procedures e Bank of America June 1992 - April 1996
Research and Verification Associate
● Maintain logs of activities and completed work
● Organized materials needed to complete work assignments
● Researched and corrected various data entry errors and provided accurate reporting to supervisors
Bank of America September 1989 - June 1992
Credit Card Specialist
● Performed general office duties such as typing, operating office machines and sorting mail
● Enter document identification codes to determine locations of documents to be retrieved
● Input data to record, store and analyze information
● Verified posting and documents for accuracy and proper coding
● Record and summarize financial data in proper accounting journals and ledgers
● Managed creation and maintenance of accounting spreadsheets Education
Massbay Community College -Pending completion of Accounting Certificate