Los Angeles Customer Service

OSCAR RIVADENEIRA

Assistant Manager

Los Angeles, California

310-***-**** **********@*****.***

PROFILE

Customer Service Senior Specialist residing in Los Angeles, CA. expert in providing quality care for ultimate customer tenant satisfaction.

Proven ability to establish and maintain excellent communication and relationships with clients. Adept in identifying needs and delivering effective solutions to problems. Excellent time management skills. I am a bilingual, hardworking, fast learner, and ready to join the team. EMPLOYMENT HISTORY

Resident Service Coordinator, New Directions For Veterans Sep 2024 — Present Brentwood, CA

I am responsible for the overall provision of services provided on-site. I strive to deliver practices for tenants including Critical Time Intervention, Peer Support, Trauma-informed Care, SSI/SSDI outreach. I advocate Housing First practices utilizing local community resources and VA resources to provide comprehensive services to all tenants.

I case manage and provide various individual assessment plans that could include but not limited to: Transitioning to Market Rate Or Section 8 Tenant Based Housing Benefits Counseling,

Budgeting and Assistance to help individual meet Rent Limits, Substance Use Services.

Anger Management Issues.

Employment Services.

Household Maintenance Assistance.

Scheduling Department, Manale Occupational and Physical Therapy Clinics

Jul 2023 — Jul 2024

Cochabamba, Bolivia (Remote)

• Scheduled patients that required Physical Therapy for several different affections.

• Patients had different Insurance types and benefits, we were in charge of ensuring that their authorizations and benefits were current and made them eligible to access our services.

• I had to identify the therapy type and interpret the coding for their treatment schedule. Contact Number: 323-***-**** George Manale MD

Senior CS Specialist, Tello Mobile (Miron Enterprise) May 2015 — Jul 2023 Cochabamba, Bolivia Remote

• Mentored and trained new agents on their customer service skills, and provided solutions to technical issues that involved portability problems, delays, and lack of service due to outages and other factors.

• Developed training modules and documents to help the company and agents have a smooth learning process to provide quality service.

• Tello Mobile is a US-based wireless service provider company part of Miron Enterprise. Contact Number (Bolivia): +591 - 799 - 4621 Patrick Cunnane C EDUCATION

Arcadia High School Jun 1995 — Jun 1999

Graduate Arcadia

SKILLS

Communication Skills Expert

Fast Learner Expert

Ability to Work Under Pressure Expert

Leadership and Teamwork Expert

Initiative and Problem-solving Abilities Expert

Multitasking Expert

LANGUAGES

English Native speaker Spanish Native speaker

EXTRA-CURRICULAR ACTIVITIES

Interpreter Mar 2004 — Present

Independent

I offer my services to anyone who requires live interpretation from the medical, military, and sales fields. COURSES

Phishing, Malware, Cybersecurity Apr 2015 — Jul 2023 tello Mobile

LAHSA Document Acquisition Certificate Dec 2024 — Present LAHSA

Culture Competency Certificate Nov 2024 — Present

Cine-Med Inc

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