Team Leader Active Directory
Resume:
P R O F E S S I O N A L P R O F I L E
• A highly competent and organized IT Team Leader with over 20 years of experience.
• Extensive experience with L1 / L2 supporting multi-platform computer software/hardware, networks, servers, and peripherals.
• Possessing a proven ability to assist with the day-to-day operation of an IT department and its business IT systems.
• Deep knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. E X P E R I E N C E
Microsoft Infrastructure Team leader - Outsource
Zain KSA, Riyadh / 2019 - Present
• Leading Microsoft Apps team staff (onsite and offshore) and training them in new technologies.
• Distributing and managing L2 cases between the team.
• Managing and supporting Zain mail system (Exchange Server 2019 DAG – over 6000 users).
• Managing Zain Office 365 and Azure subscriptions (Office 365, Intune, SharePoint online administration tasks, etc.).
• Managing Advanced Active Directory, DNS, DHCP, ADFS, and File Server tasks.
• MS SQL Environment support (SQL 2017 clusters), troubleshooting, and upgrading tasks.
• Microsoft Endpoint Configuration Manager (formerly SCCM) deployment tasks and reporting.
• Mail Archiving System Management and L2 support (Commvault).
• Corporate Antivirus management (Symantec Endpoint Security).
• Email Security Management (Cisco email security appliances ESA/SMA).
• Managing Veeam Backup and restore system.
• Virtualization environment L2 support (VMware Esxi 7 and Vcenter).
• Deployment and supporting Work from Home applications (MS Teams & Cisco Webex).
• Monitoring and auditing the Active directory, mail, and MS SQL environment using SCOM and ManageEngine tools.
• Managing assists management reporting for Zain environment using Lansweeper.
• Datacenter infrastructure physical Operations Management (SAN storage, blades, and rack-mounted servers).
Data center operations manager - Contract
Shabakah integrated technology, Riyadh / 2018 – 2019 Along with my previous responsibilities in the same company, I had those extra tasks:
• Monitor all software and hardware products and ensure compliance with Data Center standards, including maintenance tasks such as Hardware, Applications, Product and contract Renewals, Spare Parts availability, and inventory.
• Scheduling employee shifts, vacation plans and skills sharing for smooth business operations.
• Maintain effective professional relationships with Customers & IT Service Providers.
• Assists the presales/sales team with new project technical estimations and prices.
E X P E R T I S E
Team Management
Team Leadership
Microsoft Exchange
Linux Administration
Webhosting (Cpanel / IIS)
Mail Security (ESA)
Firewall Administrations
AD, DNS, DHCP
SCCM – SCOM
MS 365 Admin
WordPress
ITIL v4
E D U C A T I O N
Diploma
Networking Technology
Alkhaleej Institute
2020 – 2023
BACHELOR OF SCIENCE
Mansoura University
1999 – 2003
linkedin.com/in/ahmed2am
*****.****@*****.***
Riyadh, KSA
AHMED ABDELSALAM
Microsoft Infrastructure Team Leader
www.credly.com/users/ahmed.am
E X P E R I E N C E c o n t i n u e d
Senior System Engineer - Contract
Shabakah integrated technology, Riyadh / 2014 – 2018
• Responsibility for the maintenance of the company Datacenter physical equipment (Firewalls, appliances, backup, and +150 servers)
• MS Exchange 2013 and 2016 management (installing, full management, and troubleshooting customer issues).
MS Lync 2013 / Skype for business management.
• Active Directory Administration 2012 (Creating Users, Groups, Policies & daily AD tasks) for 130 employees.
• Installing and administrating the corporate antivirus (Kaspersky Endpoint Security and MacAfee endpoint security).
• Datacenter Monitoring, installing servers in DC Racks, Servers part, and other Hardware tasks (HP, Dell, and Cisco).
• Windows and Linux OS installation, management, and troubleshooting.
• VMware product installation and management (Vcenter / Esxi 6.5).
• Install and manage corporate authoritative DNS servers (Linux).
• Install, secure, and support hosting servers / shared services such as Parallel Plesk, DirectAdmin, and WHM (Cpanel).
• Managing Backup and restore process for customers (Veeam & Acronis Backup).
• Managing/administration of Cisco Email Security Appliances "C370" for more than 300 customers (shared service) including daily troubleshooting and SPAM monitoring.
• Technical Support (L2) by Service Desk Tickets (company employees and customers).
• Day-to-day data center monitoring (Hardware and OS) monitoring services like OpManager, and PRTG EventLog Analyzer.
• Firewall Configurations, monitoring, and administrations (FortiGate 100C & Sophos UTM)
• Active Directory and MS Exchange daily monitoring using Netwrix Auditor and ManageEngine.
IT Manager
Delta International Language Schools, Egypt / 2005 - 2014
• Design & Administration of Network - Network Infrastructure, Maintenance, And Disasters Recovery.
• Installing, configuring, and maintaining personal and company computers (More than 380 PCs), Windows XP, 7, and 8 workstations, File server (Free NAS), Mail Server (Kerio), Web Server (Cpanel), Domain Controller, Ethernet networks, network cabling, and other related equipment, devices, and systems.
• Daily IT support including IT staff members and teachers training.
• Design & Administration of Schools Websites www.delta-schools.com
• Creating practical resolutions to meet the existing demands as well as the anticipated future of enterprises and individuals...
• Evaluating and/or recommending purchases of computers, network hardware, peripheral equipment, and software.
• Troubleshooting networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Documenting network problems and resolutions for future reference. AHMED ABDELSALAM
Microsoft Infrastructure Team Leader
E X P E R I E N C E c o n t i n u e d
System Administrator - Part-time
CairoIT Solutions, Egypt / 2011
• Managing company network domain controllers (AD) tasks.
• Troubleshooting IT-related issues and fixing them. ICDL Trainer - Part-time
Orascom Training & Technology, Egypt / 2005
• Teaching ICDL course
ICDL & Network Instructor - Contract
International British Institute (IBI), Egypt / 2004 - 2005
• Teaching ICDL and Networking Materials for the IBI Institute. P R O F E S S I O N A L
D E V E L O P M E N T
AHMED ABDELSALAM
Microsoft Infrastructure Team Leader
C E R T I F I C A T I O N S
• MCT: Microsoft Certified Trainer (2021 till now).
• Microsoft 365 Certified: Enterprise Administrator Expert.
• Microsoft 365 Teams Administrator Associate.
• Microsoft® Certified Solutions Expert: Messaging.
• Microsoft® Certified Solutions Expert: Productivity.
• MCSE: Windows Server 2012.
• MCSA: Windows Server 2012.
• Microsoft Specialist: Server Virtualization Hyper-V and System Center.
• VCP6-DCV (VMware Certified Professional 6 – Data Center Virtualization).
• VCP6-NV (VMware Certified Professional – Network Virtualization).
• CCNA (Cisco Certified Network Associate).
• SCJP (Sun Certified Java Programmer).
• LPI 101 & 102 (Training Only).
• RHCA (Training Only).
• ITIL v4 Foundation (Training only)
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