Technical Support Criminal Justice

Brittany G. Allen

**** ********* **** ***** ********, GA 30088

Phone: 347-***-****

Email: ************@*****.***

Objective

Dedicated and customer-oriented professional seeking a Technical Support position where I can utilize my troubleshooting skills, communication abilities, and technical knowledge to resolve customer issues efficiently and enhance user satisfaction.

Education

Saint Augustine’s University, Raleigh, NC

Bachelor of Social Science – Criminal Justice Completed May 2016

Community Service: 120 Hours

Roxbury Community College, Boston, MA

Associate of Social Science – Criminal Justice Completed June 2013

Professional Experience

Apple Inc., Atlanta, GA

Technical Expert Sept 2022 – Sept 2025

●Provided expert technical support for Apple hardware and software to resolve complex customer issues.

●Conducted advanced troubleshooting and collaborated with engineering teams to resolve escalated cases.

●Mentored new advisors, improving overall team performance and customer satisfaction.

●Performed iPhone hardware repairs efficiently and consistently ranked #1 in AppleCare+ attachments.

●Managed multiple customers simultaneously while maintaining service quality.

Allied Universal, Tucker, GA

Security Officer Sept 2022 – July 2023

●Monitored and patrolled facilities to prevent theft, vandalism, and unauthorized access.

●Responded promptly to alarms and emergency incidents.

●Enforced site regulations, documented activities, and assisted law enforcement when necessary.

●Operated surveillance systems and maintained access control for restricted areas.

Global Industrial, Buford, GA

Forklift Operator (Cherry Picker) Aug 2021 – Aug 2022

●Operated forklifts and material-handling equipment to move inventory safely and efficiently.

●Conducted daily equipment inspections and followed OSHA safety standards.

●Trained new machine operators and maintained accurate inventory records.

Hertz Corporation, Atlanta, GA

Branch Manager Trainee July 2020 – May 2021

●Assisted in daily branch operations, vehicle logistics, and financial management.

●Delivered high-level customer service and resolved rental issues.

●Trained and supervised staff to ensure compliance with corporate standards.

●Achieved top branch sales through upselling and customer engagement.

DoGroup South, Atlanta, GA

Entry-Level Account Manager Dec 2019 – Mar 2020

●Managed client accounts, tracked performance, and supported marketing initiatives.

●Recruited and trained new hires while driving Xfinity sales within Best Buy stores.

Conduent, Raleigh, NC

Senior Technical Support Advisor (Apple) June 2016 – Jan 2020

●Provided expert Apple product support and guided customers through advanced troubleshooting.

●Created technical documentation and trained new advisors.

●Supported cross-functional projects to improve customer experience..

Certifications & Skills

●Forklift Operation Certified

●Technical Skills: Microsoft Office (Word, Excel, PowerPoint), Final Cut Pro, Logic Pro, Content Creation, Apple Products, CRM tools

●Core Strengths: Leadership, Conflict Resolution, Communication, Safety Enforcement, Team Mentorship

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