Customer Service Administrative Assistant

Charity Garr

**** ******** *****, *** **** Houston, TX 77096 346-***-**** ************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by healthcare and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication skills necessary to deal effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Microsoft Office Applications – PowerPoint.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Applied Science Degree / Health Sciences – Medical Administrative Assistant, 2025

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

HEALTHCARE INDUSTRY EXPERIENCE

Brownstone Dental – Houston, TX 05/2021 – 04/2022

Dental Assistant

Assisted dentists in the direct provision of primary care dental services.

Made sure patient was ready for examination, sterilized and disinfected instruments, set up instrument trays, prepared materials, and exposed dental diagnostic X-Ray images.

Documented treatment information in patient records, took vital signs, and gathered medical and dental histories and purpose of visit.

Abided by HIPAA guidelines to protect private and confidential information.

WORK EXPERIENCE

Five Below – Houston, TX 12/2024 – 01/2025

Retail Sales Associate / Customer Service (Seasonal)

Provided excellent customer service with active listening to determine customer needs.

Responded to questions regarding the store and its merchandise and helped customers locate items.

Worked in a team-oriented environment and followed store policies and procedures.

FedEx – Houston TX 04/2022 – 01/2023

Package Handler

Loaded and unloaded packages and inspected packages for damage.

Scanned items and paid close attention to detail to ensure compliance to standards of packaged products.

Worked cooperatively in a fast-paced environment to meet established timelines.

Shoe Show – Houston TX 09/2019 – 03/2020

Retail Sales Associate / Customer Service

Provided excellent customer service with active listening to determine customer needs.

Interacted with customers, sold and upsold merchandise, answered questions regarding products, recommended, selected, and helped locate best product to match customer needs, and handled final sale.

Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.

Worked as part of a team and interacted with diverse customers and staff members.

Fiesta Mart – Houston TX 12/2018 – 08/2019

Retail Cashier / Customer Service

Provided quality customer service, greeted customers, and answered questions.

Processed transactions, scanned and bagged items, operated cash register, and followed policies and procedures.

Worked effectively as a team to meet front-end performance goals.

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