Customer Service Data Entry

RUDY MICHAEL COVINGTON JR.

**** **** ****** ** ● Atlanta, GA 30318 ● Cell 770-***-****

Email: ************@*****.***

Professional Objective

A rewarding position within a solid, progressive staff setting that best utilizes my experience with opportunity for professional development.

Education

HIGH SCHOOL GRADUATE

DEVRY INSTITUTE (1995-1997)

(10yrs plus, Customer Service, Data Entry Experience)

Experience

04/2024 – Present

Cloud Kitchens – Shift Lead / Runner

• Cultivated a positive and inclusive work environment by promoting cross-functional teamwork and open communication.

• Built and maintained strong relationships with operators using a project and customer success management skill set to support operational excellence.

• Implemented and maintained safety protocols that improved cleanliness and productivity in shared spaces, positively impacting team morale.

07/2017- Present

Uber Driver/Uber Eats

Communicated effectively with passengers, providing transportation to and from their desired destinations to ensure superior customer service

Loaded and unloaded vehicles, identified the most efficient routes, and demonstrated composure in high pressure situations

Attained and maintained a flawless 5-Star Uber rider rating.

Arrived at various restaurants to pick up food to deliver to customers.

05/16-07/17

NEW YORK LIFE INSURANCE (US Tech Solutions)

JET REVIEWER/UNDERWRITING ASSISTANT: Updated MIB codes, filed insurance forms, talked to laboratory reps and agents. Supported senior underwriters by scanning, uploading, and indexing medical records into client’s document files and maintained up-to-date individual policy records.

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