Customer Service Property Manager

Work History

Lisa Harris

Well-qualified customer service professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

2024-05 - 2025-05 Assistant Property Manager

Woodmont Real Estate Services - Adagio, Sacramento, CA

• Managed 224 units in a residential apartment community. Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.

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Handling administrative tasks such as recording rent payments, processing deposit refunds, and managing resident files with proficiency in RealPage and HappyCo for maintenance tracking and property inspections.

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Supporting operational functions by coordinating with vendors, managing lease documentation, and ensuring all activities comply with fair housing laws and company policies.

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2023-02 - 2024-05 Assistant Property Manager

Utopia Property Management, Sacramento, CA

Assisted in management of day-to-day operations of over 300 single family homes, including maintenance coordination, rent collection, and tenant relations.

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Conducted property inspections and oversee resolution of maintenance issues in timely and cost effective manner.

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Coordinated with vendors and contractors to ensure property upkeep and maintenance met highest standards.

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• Supported leasing team in marketing efforts and tenant retentions strategies. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

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2016-05 - 2019-12 Fine Dining Server

Marriott- Formaggio Taverna & Patio, Rancho Cordova, CA Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Address Sacramento, CA

Phone 916-***-****

E-mail *************@*****.***

Education

Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.

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Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales driven.

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Provided training to new servers, improving team efficiency and consistency in service quality.

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2014-05 - 2016-03 Call Center Sales Supervisor

AT&T Call Center, Sacramento, CA

Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

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Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

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Maintained up-to-date knowledge of AT&T products and services, effectively communicating changes to the team for seamless customer support.

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Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.

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Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.

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2013-05 High School Diploma

Grant Union High School - Sacramento, CA

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