Information Technology Part-Time

Deshnie Santana

Palo Alto, CA • ********@*****.***• 669-***-**** •

http://linkedin.com/in/deshnie-santana-a766a5151

Professional Summary

Results-driven Technical Director with 10+ years of combined leadership in IT infrastructure and management. Proven track record in managing multimillion-dollar budgets, leading cross-functional teams, and implementing innovative solutions in both corporate and client-focused environments. Passionate about driving organizational efficiency, and delivering measurable results.

Professional Experience

Self Employed / Private Clients Oct 2024 – Present [Part-Time]

Private Consulting

Information Technology specializing in voice and networking space

Outsourced Service Delivery

Staff Training and Processes

Auditing

Design Execution and Control of Strategies

Leadership and Skills Development

Business Transformation

Consolidation and Cost Recovery

Technical Director

ABInBev / Altron Global Jun 2019 – Nov 2024

• Directed a 39-member team, overseeing technical operations, cost optimization, and process improvements.

• Managed vendor relations and multimillion-dollar budgets, achieving significant cost reductions.

• Spearheaded change management and infrastructure optimization across global operations.

National Infrastructure Manager (Contract)

Masimong / Anglo Coal Nov 2017 – Dec 2018

• Designed and implemented infrastructure rollouts for new coal mines.

• Oversaw data center builds, network operations center (NOC) planning, and CAPEX/OPEX budgeting.

• Served as guest speaker and mentor in mining community projects.

Senior Voice Infrastructure Engineer

Cipherwave Storage Solutions Jul 2017 – Nov 2017

• Managed and optimized enterprise voice platforms.

• Installed, configured, and trained staff on Portabilling systems.

• Mentored Tier 1 and Tier 2 engineers in both technical and client-facing skills.

Network Operations Lead

Altech Technology / Bytes System Dec 2015 – Jun 2017

• Led on-site network team ensuring optimization and security compliance.

• Oversaw change controls, TAC escalations, and system audits.

Voice & Systems Engineer

Altech Technology / Bytes Jan 2015 – Nov 2015

• Configured and optimized core voice platforms and SIP infrastructures.

Senior Voice Engineer

Internet Solutions Aug 2012 – Dec 2014

• Maintained and expanded VoIP infrastructure, resolving SLA-driven issues.

• Implemented ACME and Broadsoft Suite solutions for enterprise clients.

Education

• Master of Business Administration – Wits Business School (2021)

• Bachelor of Science – University of South Africa (2021)

• GED – Riverdene Secondary School (1999)

Certifications

• NASM Certified Personal Trainer (2024)

• NASM Certified Nutrition Expert (2024)

• NASM Certified Medical Weight loss (2025)

• ITIL Foundation – Bytes (2017)

• Oracle Advanced ACME – Oracle (2017)

• SSVP SIP School – Bytes (2016)

• Linux +, LPI 1 and 2 – Jumping Bean (2012)

• A1, N+, MCSE 2000 – Dynamic Training Solutions (2001)

Skills

• Technical Leadership: IT Infrastructure, Network Operations, Budget Management, Vendor Relations

• Core Competencies: Process Improvement, Team Development, Change Management, Communication

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