Customer Service Case Manager
Resume:
Darcelle Navarro
Wesley Chapel, FL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Disaster Case Manager
Disaster Services-Land O' Lakes, FL
January 2023 to Present
• Providing long-term recovery services for disaster related Hurricane Survivors
• Serve as the primary point of contact for clients, ensuring their needs are met.
• Collaborate with various organizations and community-based partners
• Submit completed project applications for funding. Medical Screener-Reception Technician
CSL Plasma-Tampa, FL
June 2019 to November 2022
• Responsible for greeting donors at the plasma center
• Conducting a series of registration procedures to verify donor suitability for the plasma pheresis process Referral Intake Coordinator
Set comprehensive care-Tampa, FL
December 2018 to May 2019
Process incoming referrals for both translation and transportation files. Ensuring all clients information are taken accurately and professionally. Duties
• Takes new referrals as they are called in for both translation and transportation files quickly and efficiently
• Explains services to new clients
• Enters referral into software
• Process all new and existing referrals
Healthcare Aide
Aveanna Healthcare-Brandon, FL
October 2016 to November 2018
• Assist with the development of patient's care plan
• Focus on delivering and promoting an ultimate level of Wellness for fragile children
• Assist with communication between patient and caregiver
• Completionof daily logs, assist with prioritizing and organization Customer service
Elegant-Tampa, FL
October 2014 to October 2016
• Assist with hair and beauty cosmetics
• Handling of cash, answering phones and taking messages
• Distribution of intake orders, checking for items n quantities
• Customer service friendly
Customer Service
Understanding Behavior Focus Center-Wesley Chapel, FL May 2009 to June 2014
Direct care
Understanding behavior focus center - Wesley Chapel, FL May 2009 to June 2014
• Assist in the care of all residents
• Setting appointments, medication dispensing, handling of personal cash, meal preparation, completion of daily logs n evaluations, answering phones and taking messages
• Ensuring all Safety and Security of staff and residents. CERTIFIED PHLEBOTOMIST TECHNICIAN
Tampa, FL
• Certified phlebotomist trained to prepare and maintain needles, syringes and other equipment necessary for drawing blood
• Ensuring patient information is entered correctly, trained in working with adults and children.
• Phlebotomy/Venipuncture
• CPR/First Aid, Medical Terminology
• Collecting vital signs, Finger/Capillary sticks
• HIV/Bloodborne pathogen, HIPAA Compliance
• Basic computer skills, Clinical and Lab procedures, Injections (IM, ID, SQ)
• Infection control, EKG/ECG
• Documentation/ Charting, Safety and Emergency Procedures, Triage Education
Some college in Business
Erwin Technical College - Tampa, FL
May 2018
Diploma in General Studies in Leto Comprehensive High Hillsborough Community College - Tampa, FL
March 2003 to January 2005
Skills
• Receptionist
• Epic
• Laboratory Experience
• Venipuncture
• Medical Records
• Scheduling
• Medical Terminology
• Medical Office Experience
• Case management
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• English
• Customer service
• Patient Care
• Vital Signs
• HIPAA
• Communication skills
• Experience Administering Injections
• EMR Systems
• Outlook
• Data entry
• Meal Preparation
• Computer skills
• Microsoft Powerpoint
• Phlebotomy
• Triage
• Microsoft Word
• Laboratory Procedures
Certifications and Licenses
CPR Certification
Driver's License
BLS Certification
Additional Information
Skills
Customer Relations (10+ years), Strong communicator (10+ years), Customer Care, Customer Service, Customer Support
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