Employee Relations Human Resources

KEA MAGOH

SPHR, SHRM-SCP

PEOPLE & CULTURE LEADER

202-***-**** **********@*****.*** Washington, DC

Professional Summary

Strategic HR executive with 20+ years leading people operations for multi-site, regulated organizations across healthcare, nonprofit, tech, and construction. Builds HR functions from the ground up, integrates acquisitions, and drives scalable systems that improve compliance, retention, and culture. Trusted advisor to CEOs and Boards who blends rigor and empathy to align people strategy with business performance. Deep expertise in compensation architecture, employee relations, and HR technology (ADP, Workday, BambooHR). Credentials include SPHR, SHRM-SCP, CCP, PMP, MBA.

Experience

Chief People Officer, 12/2024-present

District Healthcare Services – Washington, DC

Lead HR strategy for an 850-employee behavioral-health system.

Direct seven-member HR team overseeing full-cycle payroll, benefits, and compliance in ADP Workforce Now.

Stabilized workforce during DBH licensure crisis by redesigning credentialing and audit workflows, reducing resubmission errors 45% and maintaining Medicaid reimbursement eligibility.

Implemented first performance accountability framework linking HR data to clinical outcomes, cutting corrective actions 30% within six months.

Partnered with executive and clinical leaders to align staffing and training for PCMH accreditation under SUDS program standards.

Director of People & Culture, 01/2024 – 02/2025

American Indian Higher Education Consortium – Washington, DC (1 year contract)

Sole HR leader for a national nonprofit supporting Tribal Colleges and Universities (TCUs).

Administered compliance, benefits, and onboarding for 200 employees across federal grant-funded programs.

Rebuilt HR policies and workflows to ensure OMB Uniform Guidance compliance; passed 2024 audit with zero findings.

Partnered with CEO and CFO to restructure compensation for mixed employee/contractor workforce, reducing pay-cycle errors 40%.

Launched professional-development calendar and ER case-tracking system, improving manager satisfaction 25%.

Global People Solutions Senior Director, 01/2021 – 11/2023

Concentrix (Amazon, Intuit, United Healthcare) – Remote from Washington, DC

Directed North American people strategy for 10,000 remote employees through a 34-member HR team.

Maintained workforce continuity during pandemic operations; delivered <3% attrition variance vs. pre-COVID levels.

Resolved highly visible complex EEOC, DOL, and FCC cases; implemented root-cause tracking that cut repeat claims 38%.

Partnered with union stewards to modernize CBA grievance processes; reduced arbitration filings 45%.

Introduced HR metrics dashboard in Workday for turnover, FMLA, and pay-equity analytics adopted by global HR leadership.

Human Resources Director, 04/2018 - 01/2023

MCN Build – Washington, DC

Built HR infrastructure and scaled the workforce from 50 to 150 employees in DC, MD, Lebanon, and St. Croix.

Partnered with legal and compliance teams to modernize training and policy frameworks, improving OSHA audit outcomes.

Implemented compensation strategy through Mercer comp models, supporting workforce planning and growth.

Human Resources Officer, 08/2017-04/2018

The British Embassy – Washington, DC (1 year contract)

Directed HR operations for a diplomatic mission of 120+ staff, managing recruitment, onboarding, employee relations, and expatriate support during my 1-year contract covering for a HR leader on leave.

Led employee relations case management, resolving workplace disputes and advising managers on corrective action, grievance handling, and policy application.

Partnered with UK Foreign Office and U.S. labor authorities to ensure bilateral compliance and modernize policies.

Senior Human Resources Regional Manager, 04/2015 - 07/2017

David Raines Community Health Centers – Shreveport, LA

Transitioned from corporate telecommunications to healthcare HR to assume full ownership of HR strategy and lead a department, directing operations for 12 nonprofit Federally Qualified Health Centers (FQHCs) under Joint Commission, CLIA, HHS, and HRSA standards for this Patient Centered Medical Home (PCMH).

Coordinated employee relations, grievances, and disputes in a timely and professional manner, fostering a positive and compliant work environment using HR data analytics and pulse surveys.

Advised senior leadership on workforce strategy by delivering performance and compensation reports built on Korn Ferry market data, shaping key staffing and budget decisions in a resource-constrained nonprofit environment.

Senior Human Resources Business Partner, 01/2002 - 01/2015

AT&T – Ocean Springs, MS, Shreveport, LA, Pensacola, FL

Progressively promoted from generalist to Sr. HRBP over 13 years, culminating in leadership of a 25-member HR team supporting large-scale operations in this Fortune 50 telecommunications company.

Investigated and resolved complex employee relations issues, including harassment and discrimination claims, in partnership with legal to prepare EEOC responses and minimize risk.

Integrated talent management processes, analyzing workforce gaps and developing career plans to strengthen retention and internal pipelines for retail sales, service technician, and customer service roles.

Education

Master of Business Administration (MBA): Human Resources Management

Capella University – St. Paul, MN

Bachelor of Science: Political Science

The University of Alabama - Tuscaloosa, AL

Skills

Compliance & Risk Management: FLSA, Title VII, ADA, FMLA, EEOC, DOL, Multi-state labor law

Employee Relations & Workplace Investigations: EEOC, DOL, ADA, FMLA, policy development, E-Verify, H1B

HRIS & WFM Systems: UKG Dimensions, ADP Workforce Now, Workday, BambooHR, Paylocity

Compensation & Analytics: Job analysis, salary surveys, predictive HR metrics, Mercer comp models, benefits admin

Change Management & Consulting: Prosci ADKAR, executive coaching, HR transformation projects

Strategic HR Leadership: M&A support, organizational design, succession planning, talent pipelines

Recruiting & Onboarding: iCIMS, Greenhouse, Fountain, LinkedIn Recruiter

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