Information Technology Help Desk

SHUVAM PRASAI

*** ******** ***, ************, **, 17551

223-***-**** ********@************.***

EDUCATION

Juniata College August 2022 - December 2022

Computer Science

Millersville University January 2023 - Present

Bachelor of Science in Information Technology

Cybersecurity

CAREER OBJECTIVE

Motivated IT student with a concentration in Cybersecurity seeking an internship as a SOC Analyst or in a related cybersecurity role. Eager to apply hands-on technical skills and build practical experience in network defense, incident response, and information security. PROJECTS

Network Traffic Analysis using Wireshark

Analyzed network traffic using Wireshark to identify anomalies and potential vulnerabilities; gained practical experience with packet inspection, TCP/IP, and network security fundamentals TECHNICAL STRENGTHS

Linux, SQL, Python, AWS, Problem-Solving, Networking, MS Office, Docker, Wireshark

WORK/TRAINING EXPERIENCES

IT Help Desk, Turnary Solutions, Nepal June 2021

Summer Intern

· Assisted staff with troubleshooting software, hardware, and connectivity issues. Supported account and password management while maintaining system confidentiality. Gained practical experience in diagnosing technical problems and providing secure IT support materials. Information Desk, Millersville University, United States August 2023 - Present Assistant

Provided front-line assistance and campus information to students and visitors. Handled inquiries with professionalism and maintained organized service records. Developed communication, customer service, and problem-solving skills in a fast-paced environment. CERTIFICATES

Google Cybersecurity ( Fundamentals of Cybersecurity) CompTIA Security+ (In-progress)

ADDITIONAL INFORMATION

Strong interest in Cybersecurity Operations, Threat Analysis, and Network Defense - Team-oriented, reliable, and eager to learn through hands-on experience

Contact this candidate