Remote Honeymoon Travel Specialist

Alesha Porter

Remote Travel Coordinator

Montego bay, Jamaica

Contact:876-***-****

*************@*****.***

Professional summary

A Travel enthusiast with 4 years of experience providing exceptional support via phone, email, chat channels and data entry by applying strong organizational research and time management. Proficient in CRMs and Microsoft applications, enhancing customer satisfaction and operational efficiency with a track record of resolving complex issues, and fostering client relationships. Dedicated to advancing customer engagement through innovative service. Skills

• Customer Satisfaction • Team Player

• Strong Attention to details • Flexible

• Zendesk • Fast Typer

• Salesforce

• Microsoft Office

• Multitasking

• Time Management

Employment history

Sandals Dunns River Resort Guest Activity Agent St Ann, Jamaica 2024-2025

• Book target amount of guest for Signature activities.

• Utilize CRM tools and Microsoft for data entry, precise record maintenance and enhancing data reliability.

• Build rapport with guest through active listening and empathy.

• Elevate overall guest experience by monitoring showtime productions and handling last minutes changes or cancellation with professionalism, swiftly implementing backup plans to ensure event success.

• Collaborate with the sales department to upsell guest on special services and future trips. Sandals Southcoast Resort Guest Activity Agent White House, Jamaica 2023-2024

• Increased overall event attendance by consistently offering fresh, engaging entertainment options that catered to target demographics

• Coordinate events tracking and resolve issues, boosting client trust.

• Utilize CRM tools and Microsoft for data entry, precise record maintenance and enhancing data reliability.

• Collaborate with the sales department to upsell guest on special services.

• Build strong client relationships through timely and reliable solutions. Contax360 BPO Solutions Customer Service Representative/ Data Entry Specialist WFH Montego Bay, Jamaica 2020-2021

• Handled large Volume Phone and Chat queue daily with positive attitude.

• Managed escalated cases, boosting resolution rates and client trust.

• Implemented service improvements based on feedback, achieving measurable results.

• Utilize CRM tools and Microsoft for data entry precise record maintenance and enhancing data reliability.

• Analyzed feedback to drive service enhancements, resulting in improved client experiences. Education

Frome Technical High School Diploma

English CSEC

Information Technology CSEC

Social Studies CSEC

Integrated Science CSEC

Communication Studies CAPE

Tourism (Unit2) CAPE

Entrepreneurship (Unit2) CAPE5

Sandals Corporate University Guest Service Gold Certificate American Hotel & Lodging Association Certified Guest Service Professional

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