Customer Service Front Desk

Aliyah Michelle Alix Fonseca

n *****************@******.*** n 929-***-**** Bronx, NY 10462

Objective

Motivated and customer-focused professional with experience in customer service, reception, and cash handling. Seeking an opportunity to contribute organizational and interpersonal skills in a dynamic workplace. Experience

Receptionist – HCOA Fitness

2023 – 2024

• Welcomed and assisted clients, providing information about memberships and services.

• Managed front desk operations, including phone calls, scheduling, and customer inquiries.

• Handled payments and maintained accurate records.

• Supported team members to ensure a positive gym environment. Party Host / Cashier – Trampoline Park

2022 – 2024

• Delivered outstanding customer service while ensuring guest safety and satisfaction.

• Managed cash register, processed payments, and balanced drawer accurately.

• Organized and hosted events, coordinating with families for smooth operations.

• Assisted with daily tasks to maintain a clean and safe environment. Cashier / Smoothie Maker – La Frutera

Dates of Employment

• Prepared fresh fruit smoothies and frappes with attention to quality and customer preferences.

• Operated the cash register, processed transactions, and provided accurate change.

• Maintained cleanliness and organization in the work area.

• Delivered friendly and efficient customer service in a fast-paced environment. Education

John Adams High School — High School Diploma

2016 – 2020

Barbering & Cosmetology Studies

1 year of training completed

Skills

• Customer Service & Reception

• Cash Handling & POS Systems

• Event Hosting & Coordination

• Scheduling & Administrative Support

• Food & Beverage Preparation

• Teamwork & Communication

• Bilingual: English & Spanish

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