Customer Service Front Desk

Prasan Thapa

M **** Quebec Ct, Apt *, Sunnyvale, CA 94087

415-***-**** =i prasanthapa29 @ gmail.com

Professional Summary

Motivated professional with experience in staff management, vendor coordination, and daily operations.

Skilled at organizing events, maintaining efficiency, and ensuring excellent customer service. Ready to

apply strong leadership and problem-solving skills to succeed in the U.S. workforce.

Work Experience

Waiter Tilak Indian and Nepali Cuisine Menlo Park, CA

Nov 2024 — Present

- Provide friendly and attentive customer service in a fast-paced dining environment

- Take food and beverage orders, deliver meals, and ensure guest satisfaction

- Maintain cleanliness and organization of dining area and service stations

- Work closely with kitchen staff and teammates to ensure smooth operations

- Handle payments and support daily closing procedures

Owner 90s Brew and Bar Bhaktapur, Nepal

Aug 2021 — Present

- Managed daily operations of a busy bar and restaurant, ensuring smooth service and customer

satisfaction

- Supervised and trained staff, maintaining clear communication and teamwork

- Coordinated with vendors to secure timely supplies and maintain inventory

- Organized events and special functions, ensuring professional execution and guest satisfaction

- Oversaw finances, budgeting, and cost control to maximize profitability

- Maintained a well-stocked and presentable establishment at all times

Assistant Hotel Manager Yak and Yeti Hotel Kathmandu, Nepal

2018 — 2022

- Assisted in daily hotel operations, ensuring high service standards and guest satisfaction

- Supervised front desk and service staff, providing training and performance feedback

- Coordinated with vendors and suppliers for timely service and quality products

- Supported event planning and management, including conferences, banquets, and special functions

- Monitored budgets, costs, and inventory to improve efficiency and reduce expenses

Education

Little Angels' School — Kathmandu, Nepal

Completed Grade 10 2013

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