Assistant Manager Customer Service
Resume:
Alejandra Tafoya
Littleton, Co
************@*****.***
EXPERIENCE
Blue Sky Car Wash Englewood, Co — Assistant Manager
July 2023 - June 2025
●Managing employee work schedules
●Handle complaints from customers
●Ability to supervise others
●Training and development
●Customer relations
Little Sunshine’s Playhouse & Preschool, Littleton, Co — Lead Teacher
November 2022 - June 2023
●Monitored children’s progress and challenges and discussed with parents and caregivers to foster open communication.
●Encouraged self-esteem, independence, and respect through positive role-modeling
●Supervised children during all activities to maintain safety and wellbeing.
Andy’s Frozen Custard, Sheridan, Co — Shift Lead
June 2021 - July 2022
●Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
●Handled customer complaints and resolved issues expediently and professionally.
●Monitor and maintain store inventory
●Coach and support new team members
●Processed cash and credit payments as a cashier, using point-of-sales.
●Go on deposit, exchange, and supply runs when needed.
Shoe Palace, Lone Tree, Co — Retail Associate -
November 2020- May 2021
●Stocked shelves and front-end displays to maintain a clean and organized appearance.
●Interacted with customers positively, answering questions about products and services.
●Processed cash, credit and return payments as a cashier, using a point- of-sales system.
Metro Express Car Wash, Sheridan, Co — Customer Service Representative
November 2019 - July 2020
●Engaged with customers enthusiastically to drive sales
●Processed cash and credit payments as a cashier, using point-of- sales systems.
●Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
EDUCATION
Abraham Lincoln High School, Denver, Co — High School Degree
August 2017 - May 2021
●4.3 Gpa
●Captain of Varsity Softball
●President of National Honor Society
●Tutored in YESS after school
●Awarded Female Student Athlete 2020
●Top 10 in my class
SKILLS
●Skills management
●Communication
●Multitasking
●Customer Service
●Leadership
Contact this candidate