Data Entry Front Office

Patria Clarke

PROFESSIONAL

SUMMARY

I am a polite and

professional person with

strong communication and

multitasking skills.

Experienced in resolving

customer complaints within

company guidelines and

using own initiative.

Implements customer follow-

up to uphold service

standards and guarantee

customer satisfaction.

SKILLS

• Front office operations

• Customer data entry

• Telephone customer

service

• Daily transaction

summarizing

• Daily transaction

• Problem solving

• Letter writing

• Database management

• POS software expertise

• Communication skill

• Leadership

ADDRESS

Duncans Trelawny, Jamaica

PHONE

876-***-****

EMAIL

**************@*****.***

EXPERIENCE

SEPTEMBER 2023 - SEPTEMBER 2025

Receptionist – National Housing Trust . Falmouth, Trelawny

. Provides general services to customers calling/visiting the office

. Accepts and checks applications for contribution refunds for accuracy and completeness and submits to the contribution refund department for processing

. Greets and processes telephone and walk-in customers and directs them to the appropriate staff/department for assistance

APRIL 2023 – JULY 2023

Secretary – Marriott's Funeral Home . Falmouth, Trelanwny

. Operated multi-line phone systems, handling high volume of calls daily.

. Managed queries in person, by phone and via email with exceptional customer care.

. Drafted and distributed professional business letters and email correspondence.

. Screened and directed incoming phone calls and distributed correspondence effectively.

DECEMBER 2022 - MARCH 2023

Cashier – D &R Meat & Bulk Chemicals . Duncan’s, Trelawny

. Counted change correctly and issued customer receipts.

. Weighed products of varying shape and size to calculate correct values.

. Scanned products quickly, memorizing codes and prices for unmarked products.

. Completed opening and closing procedures each day

. Checked customer ID when selling age-restricted items, following store policy. EDUCATION

•National Vocation Qualification Jamaica (NVQ-J), Customer Service Level 2, 01/2024 to 02/2024 Heart Trust NSTA – Jamaica

•National Vocation Qualification Jamaica (NVQ-J), Data Entry, 09/2022 to 12/2022 Heart Trust NSTA – Jamaica

•CSEC, General, 09/2017 to 06/2021 St. Hilda's Diocesan High School – Jamaica

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