July
Lambertson
**** **** ** *** * Wise, VA **293
**************@*****.***
Dedicated and customer-focused professional seeking a Customer Service Representative position where I can use my effective communication skills, problem-solving abilities, and passion for helping customers. Committed to delivering exceptional service, resolving inquiries efficiently, and fostering positive customer experiences to support company success
Experience
CUSTOMER SERVICE REPRESENTATIVE RESULTS CUSTOMER SOLUTION REMOTE Oct 2024 – Nov 2024
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, keeping composure under pressure while providing exceptional service.
CUSTOMER SERVICE REPRESENTATIVE HAN INC REMORTE May 2024 – July 2024
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, keeping composure under pressure while providing exceptional service.
CUSTOMER SERVICE REPRESENTATIVE TELEPERFORMANCE WARREN, MI June 2021 - January 2022
•Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
•Managed a high volume of calls daily, keeping composure under pressure while providing exceptional service.
CUSTOMER SERVICE REPRESENTATIVE ADVANCE TECHNOLOGY CALL CENTER JOHNSON CITY. TN December 2020 - March 2021
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, keeping composure under pressure while providing exceptional service.
CUSTOMER SERVICE REPRESENTATIVE TELEPERFORMANCE SALT LAKE CITY. UT May 2020 - November 2020
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, keeping composure under pressure while providing exceptional service
CUSTOMER SERVICE REPRESENTATIVE GC SERVICE MESA, AZ June 2018 - November 2018
Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Managed a high volume of calls daily, keeping composure under pressure while providing exceptional service.
Education
Post University Human Resource Management bachelor’s degree June 2025 – August 2026
DeVry University Technology Management Bachelor’s degree June 2021- November 2022 I was on the Dean List for this semester Summer 2021, Spring 2022 and Summer 2022 When I left school my grade average was 3.54
Independence University Business Management & Account Associate’s degree May 2017 – January 2019 I graduated with a 3.12 grade average.
Skills
Communication
Problem-Solving
Patience
Active Listening
Empathy
Time Management