Administrative Assistant Customer Service

Maimuna Danjo

**** ********* ***** ********, ** *1042 859-***-**** ************@*******.***

PROFESSIONAL PROFILE

Customer service oriented professional backed by healthcare and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Academic Honors Recognition / Dean's List / Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication skills necessary to deal effectively with patients and healthcare providers.

Effective problem solver, able to assess situations and identify solutions.

Attention to detail needed to maintain high levels of accuracy.

Strong time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Skype Microsoft Office Applications – Word, Excel.

CERTIFICATIONS

CPR

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024

WORK EXPERIENCE

Dungarvin Inc. – Florence, KY 03/2023 – 05/2025

Resident Care Provider

Provide personal care assistance to residents – personal hygiene, feeding, and mobility.

Support residential activities and functions through active planning and participation.

Comply with policies and procedures and abide by HIPAA guidelines to protect privacy.

Observe, report, and document resident conditions and activities.

Schlumberger – Florence, KY 01/2022 – 03/2023

Assembly Worker / Machine Operator

Performed product assembly process within assigned work area in a team-oriented environment.

Paid close attention to detail and followed work instructions to ensure proper part assembly.

Ensured quality met specifications and quickly addressed quality concerns.

Worked at required pace to meet daily production schedules.

Love Culture – Tukwila, WA 01/2020 – 12/2021

Customer Service Representative – Retail

Interacted with customers via inbound and outbound calls to answer inquiries and to provide assistance.

Identified customer needs, provided resolutions to problems, and followed established procedures.

Entered customer account data and communicated in a clear and concise manner.

Documented activity in customer accounts in an accurate manner and ensured confidentiality.

Quad United – Portland, OR 02/2018 – 11/2019

Resident Care Provider

Assisted with activities of daily living – personal hygiene, mobility and feeding.

Provided mental and emotional stimulation through facilitation of engaging activities.

Completed daily logs documenting patient condition and activities and any changes to patient care plan.

Abided by HIPAA guidelines to safeguard sensitive and confidential information.

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