Customer Service Technical Support

STEPHEN

SMITH

*******@*****.*** 619-***-****

Spring Valley, CA 91977

PROFESSIONAL SUMMARY

Customer service representative with over 20 years of experience in call centers. Proven ability to manage over 60 calls daily while maintaining a customer satisfaction rate of 94%. Strong skills in communication and problem-solving contribute to effective customer interactions.

SKILLS

• General computer operations

• Networking expertise

27 years of experience with Microsoft

Office Suite

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• Proficient in Adobe Creative Suite

• Virtual meeting platforms

• Internet and intranet navigation

EXPERIENCE

Technical Support CoreLogic - San Diego, CA 2007 - 2025 In my role at CoreLogic Credco I assisted clients with troubleshooting and understanding credit report errors, read XML, explained XML issues to client in order to resolve any problems related to the credit ordering process.

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I documented trouble tickets and collaborated to resolve issues related to credit bureau errors.

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• I handled login issues, password resets, Loan Origination education and guidance. Worked with numerous Credit Loan Officers and Loan Processors to help improve borrower's credit scores by implementing Credit Xpert software.

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Technical Support SettlementOne - San Diego, CA 2005 - 2007

• Worked in a call center environment doing website support for the mortgage industry.

• Helped create documentation and knowledge base for clients and employees.

• Trained employees, users and sales staff on web-based software.

• Opened the department, and worked un-supervised for many hours.

• Provided Excellent Customer Service.

Technical Support-Customer Service Convergys - St. Louis, MO 2003 - 2004 Provided Technical help and courteous guidance to members that called in for assistance on installing SBC DSL Service at their home and business locations.

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Network Provisioning Rep Nuvox Communications - St. Louis, MO 2002 Worked as a network provisioner to assign T1 circuit connections to businesses using OMS.

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• Also used Excel to organize circuit database for various markets. Customer Service Rep Hawthorn Group - St. Louis, MO 2000 - 2002

• Fielded an average of 60 calls a day to assist callers with medical billing.

• Filed insurance information and billed patients and insurance companies. Sales Representative SBC - St. Louis, MO 1999

• Worked in customer service to assist callers with their phone bill.

• Sold various calling plans and telephone equipment. Network Operation Center Assistant Verio - San Diego, CA 1998 - 1999

• Helped to maintain client's servers.

• Troubleshot routers to insure that our client's internet connection stayed active. Opened trouble tickets with TELCO to restore integrity to various high speed web connections.

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EDUCATION

Forest Park Community College - St Louis, MO

Computer Science

United Education Institute - San Diego, CA 01/1998 Certificate: Multimedia

Obtained a certificate for completion in the field of Multimedia.

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