Work-From-Home Customer Service

Venus Aldridge

551-***-**** ️ **********************@*****.*** Remote / Work-from-Home

Professional Summary

Customer-focused Product Support & Sales Specialist with 5+ years of experience in customer service, product education, and sales support. Skilled in managing high-volume inquiries, troubleshooting issues, and building strong customer relationships. Proven success in upselling and driving revenue while delivering exceptional remote support. Adept at working independently and collaborating with virtual teams.

Strong Written & Verbal Communication

Time Management & Self-Motivation

Team Collaboration (Zoom, Slack, Trello)

Conflict Resolution & Troubleshooting

Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)

CRM & Order Management Systems

Virtual Sales & Upselling Strategies

Remote Customer Support (Phone, Email, Chat)

Core Skills

Professional Experience

Sales & Support Specialist

Foya Foods – Remote

Nov 2023 – Aug 2025

Handled remote customer inquiries through phone and email, ensuring timely and accurate resolutions.

Processed online orders, returns, and product replacements while maintaining a high satisfaction rating.

Supported sales initiatives by upselling and recommending complementary products, contributing to revenue growth.

Collaborated with remote team members to streamline workflows and improve response times.

Customer Service Associate

Bed Bath & Beyond – New Jersey

2020 – 2023

Delivered in-person and remote support for customer orders, product questions, and returns.

Assisted in product sales by recommending solutions tailored to customer needs.

Maintained detailed records of customer interactions and transactions to ensure service accuracy.

Consistently met performance metrics for customer satisfaction and productivity.

Education & Certifications

ServSafe Certified – Valid through 2028

References

Available upon request

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