Case Manager Crisis Intervention
Resume:
Eugene, OR *****
**********************@*****.***
BellaLuna Carpenter
SKILLS
I am CPI and CPR certified.
EXPERIENCE
Looking Glass, Eugene — SSA
May 2023 - March 2024
● Consistently work with confidentiality and handling sensitive, confidential situations while maintaining OSHA standards of care.
● Provides crisis intervention to prevent escalations and uses CPI holds and restraints in addition to conflict resolution.
● Maintain health and safety checks with visual supervision of the youths during program-scheduled activities. Some supervision included constant one-on-one supervision to prevent self-harm and that of others.
● Coordinate and lead program activities, including large muscle, life lessons activities, and organized rec.
● Some general janitorial duties while on NOC shift in between doing health checks. Equitable Social Solutions, Eugene, OR — Case Manager August 2022 - April 2023
● Consistently work with confidentiality and handling sensitive, confidential situations while maintaining OSHA standards of care.
● Provides crisis intervention and escalation in addition to conflict resolution.
● Work effectively with participants in crisis and demonstrate a commitment to maintaining an environment that focuses on preserving a low barrier and trauma- informed environment.
● Sustains knowledge of applicable federal, state, and local policies and COVID-19 regulations.
● Assessing Lane County HMIS software system for tracking the unhoused.
● Work independently and efficiently with attention to detail, strong time management skills, organizational skills, meeting established deadlines, and adapting to frequent change.
Hair Virtuoso, Springfield — Salon Owner/Stylist
October 2004 - Current
● Managed day-to-day business operations.
● Maintained up-to-date administrative records to monitor operational conditions.
● Developed sales presentations and promotion initiatives for key accounts to drive product sales and increase brand awareness.
● Maximized operational excellence by mentoring personnel on industry practices and company procedures.
● Suggested treatments and styles to suit customer appearance and fashion choices.
● Design personalized blueprints to assist customers in maintaining the integrity of hair, skin, and nails based on needs, preferences, and ideal creative expression.
● Built and cultivated a long-lasting and relationship-centered rapport with clientele. EDUCATION
Portland State University, Portland — Bach of Social Science September 2018 - June 2022, Portland, OR
Reference available upon request
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