Customer service

SKILLS & EXPERTISE

EXPERIENCE

EDUCATION

Norma Cagle

P: 254-***-**** E: ************@*****.***

Software Contract Outreach Sales Forecasting Negotiation (Salesforce, & Goal & HubSpot) Closing Tracking • • Upselling Residential • Roofing & & Cross-& Construction Commercial Selling Services Job Sales Scoping Strategy • Workflow • Team • Customer Optimization Leadership Acquisition & • Performance Marketing & Retention & Coaching Community • CRM • Island Heights Roofing and Paints – Harker Heights, TX Roofing Sales Manager April 2025 – Present

- - - - - repeat - - Lead Manage Develop Collaborate Handle Oversee Participate all business escalations, residential end-customer and in with to-execute branding, end install financing and negotiate sales sales commercial crews community pipeline strategies options, pricing and including office outreach, roofing material to and drive staff job sales lead scopes, local to selections, and ensure follow-operations, marketing market and smooth up, and maintain growth in-campaigns change from home project and customer strong consultations, orders maintain scheduling to post-increase to acquisition ensure sale a high and estimates, relationships company smooth close customer to contract rate and visibility pre-on satisfaction to service production encourage close inbound agreements leads referrals and The Nielsen Company US LLC – Oldsmar, FL

Membership Services Representative April 2017 – March 2025

- - - - Managed Delivered Played Maintained a lead over superior up-role 200 to-date in daily service implementing product interactions with knowledge empathy service across and improvement and phone, efficiency, ensured email, accurate enhancing processes and fax, customer resolving client and onboarding satisfaction account service documentation issues new and employees loyalty and delivering product support BJ’s Wholesale Club Inc. – Cape Coral, FL

Member Service Representative March 2012 – August 2017

- - - - Handled Resolved Assisted Provided with membership customer thorough billing, knowledge issues payments, inquiries, while of and account maintaining offerings service updates, and follow-professionalism company and ups service to policies ensure and scheduling to continuity accuracy ensure in effective a and high-satisfaction volume support retail setting Bachelor University Associate University of of of of Science Science Phoenix South Carolina in in – Business Business Tempe, – Beaufort AZ Management Administration – Okatie, and SC Management