MATP Program Manager

Shannon Donia

Somerset, PA *******.*****@*****.*** 814-***-****

MATP Program Manager — Tableland Services, Inc

Somerset, PA July 2024 – Present

• Supervise and train MATP Coordinator; review timecards and ensure program compliance with PA state standards.

• Develop, update, and implement policies to maintain program accuracy and alignment with regulations.

• Coordinate transportation services: schedule rides, verify eligibility, process mileage reimbursements, and maintain client records in Ecolane.

• Support dispatching operations, monitor daily schedules, and resolve trip or route issues in real time.

• Attend and contribute to monthly/quarterly MATP meetings and required trainings.

MATP Coordinator — Tableland Services, Inc

Somerset, PA Feb 2024 – July 2024

• Scheduled transportation services, verified client eligibility, and processed mileage reimbursements.

• Entered and maintained client information in Ecolane; ensured compliance with program requirements.

• Assisted with dispatch operations, scheduling adjustments, and driver communication.

Remote- Specialty Pharmacy Technician — Accredo Health Group

Warrendale, PA May 2022 – Feb 2024

• Performed data entry and managed high-volume customer service calls.

• Coordinated prescription processing with medical offices; maintained patient records.

• Utilized Microsoft applications for documentation and workflow tracking.

Remote-Specialty Pharmacy Representative / Insurance Billing — CVS Health

Monroeville, PA Nov 2021 – May 2022

• Handled inbound calls for prescription refills, billing, and insurance inquiries.

• Submitted and followed up on third-party insurance claims.

• Maintained detailed claim records and patient data.

Bartender / Cook / Waitress — Knuckleheads Saloon

Jerome, PA Jan 2019 – Jan 2022

• Operated bar and kitchen independently; managed opening/closing procedures.

• Trained new staff and assisted with management duties.

Adult Probation Officer — Somerset County Adult Probation

Somerset, PA Feb 2017 – Nov 2021

• Supervised offenders; developed case plans, coordinated treatment and community resources.

• Conducted investigations, prepared reports, and testified in court.

• Maintained statistics, collected restitution, and performed arrests and transports.

Community Service Coordinator / EM Technician — Somerset County Adult Probation

Somerset, PA Nov 2016 – Feb 2017

• Scheduled and supervised offender work sites.

• Maintained program records and operated electronic monitoring systems.

Clerk Typist II — Somerset County Juvenile Probation

Somerset, PA Aug 2014 – Nov 2015

• Prepared and filed court documents; assisted during hearings.

• Performed clerical and receptionist duties.

Manager / Waitress / Bartender — Lamonica's Restaurant and Bar

Boswell, PA Mar 2006 – Oct 2015

• Managed scheduling, payroll, inventory, and ordering.

• Trained staff and developed menus.

Education

Bachelor of Science in Criminal Justice/Homeland and International Security

California University of Pennsylvania — California, PA

Aug 2015 – Aug 2018

Associate of Arts in Liberal Studies

California University of Pennsylvania — California, PA

Aug 2015 – Aug 2018

Skills

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Case Management & Documentation

• Data Entry & Records Organization

• Customer Service & Communication

• Staff Supervision & Training

• Office Administration & Filing

• Court Filings & Legal Documentation

• Critical Thinking & Problem Solving

• Social Services Support

• Restaurant & Bartending Experience

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