Quality Assurance Software Development

Robin Haynes

************@****.*** 774-***-**** Dudley, MA linkedin.com/in/robin-haynes-1039a01

Role: Senior Performance & QA Engineering Leader

Professional Summary

Performance Engineering and Quality Assurance expert with broad experience in software development, testing, and infrastructure optimization across enterprise environments. Skilled in end-to-end performance testing using LoadRunner, NeoLoad, and JMeter, with deep experience in automating test frameworks, analyzing bottlenecks, and mentoring global QA teams. Adept at transforming manual test processes into CI/CD-integrated, automated pipelines that deliver measurable gains in system reliability and speed.

Core Competencies

Performance & Automation Tools: LoadRunner, NeoLoad, JMeter, BlazeMeter, Playwright,

Languages: C, JavaScript, Python, PowerShell, VB/.NET, Bash, Jython

Monitoring : Operating Systems, Dynatrace, AppDynamics, SiteScope, New Relic

Databases: SQL Server, Oracle, MySQL, DB2

Platforms: Windows, Linux, Unix, Azure, Kubernetes, Docker

DevOps & CI/CD: Jenkins, Bamboo, GIT, Bitbucket, Confluence, JIRA

Professional Experience

Orasi Software: Sr. Technical Support Engineer, Performance Tools

Kennesaw, GA Jul 2022 – Jun 2025

Challenge: Customers migrating from legacy tools faced frequent integration failures and unclear upgrade paths.

Actions: Led customer upgrade & migration operations for hosted and on-premises performance tools;

and guided clients through platform transitions. Created and provided custom guidance documents.

LoadRunner LoadRunner, LoadRunner NeoLoad & LoadRunner JMeter).

Installed a private, secured Git server in the Hosted environment, recreating the LR structure and security

Result: Reduced upgrade-related downtime and standardized post-upgrade validation, accelerating customer adoption of new toolchains. Custom process to convert LR assets eliminating rerecording effort.

Challenge: Hosted and On-Prem Customers would encounter difficulties in day-to-day operations and require support

Action: Led supporting team to provide corrective actions, creating a Knowledge Base of Known Issues/Resolutions and other customer Guides

Result: Increased team ability to respond to ‘known issues’ with documented solutions quickly, decreasing incident response time.

Advisor360: Sr. Automation Engineer

Weston, MA Oct 2021 – Jun 2022

Challenge: Inefficient ServiceNow deployment validation was delaying DevOps environment releases.

Action: Automated ServiceNow testing with the SnowATF and created PowerShell-based environment scanners integrating Dynatrace metrics.

Result: Cut validation time from hours to minutes, increasing deployment accuracy and improving release confidence.

Softrax: Sr. QA Automation Engineer

Canton, MA Jun 2020 – Sep 2021

Challenge: Lack of automated test coverage for SaaS revenue management systems.

Action: Built a complete automation framework integrated into Bamboo CI/CD; mentored QA teams across US and Mexico; implemented LoadRunner for performance validation.

Result: Delivered the first automated baseline tests in 10 years and increased regression coverage.

WiPro (for TJX): Performance Engineering Lead

Marlborough, MA Sep 2019 – Jun 2020

Challenge: Modernization of complex retail back-office systems required scalable performance strategy.

Action: Created Confluence-based test data repository and performance test strategy; performed deep database performance analysis to identify data type mismatches.

Result: Reduced average query time by 25% and established repeatable performance testing practices adopted across multiple teams.

Kronos, Inc.: Principal Performance Engineer IV

Lowell, MA Oct 2016 – Sep 2019

Challenge: Manual front-end testing lacked repeatability and efficiency.

Action: Transitioned performance testing from manual to LoadRunner TruClient; automated UI response measurement and mentored team members globally.

Result: Increased data points available for aggregate analysis, improving release readiness decisions and cutting manual effort by 90%. Increased confidence in the accuracy of response times and metrics.

FCm Travel Solutions: Lead QA Engineer, Portal & Profiles Team

Marlboro, MA Mar 2014 – Oct 2016

Challenge: Distributed Agile teams struggled with quality consistency and release documentation.

Action: Implemented structured release notes, automated CI tests, and team mentoring; enhanced load testing and SQL-driven data verification.

Result: Improved release predictability, reduced post-release defects, and enhanced global collaboration across US, UK, and AU teams.

(Earlier experience includes senior QA, performance, and engineering roles at Partners Healthcare, Dell SecureWorks, Fidelity Investments, BCBSMA, and others. These roles built a foundation in end-to-end test automation, system optimization, and cross-functional leadership.)

Education & Certifications

A.S. Computer Programming, NRI Schools, Washington, DC

Advanced LoadRunner for Web, Hewlett-Packard

NeoLoad Fundamentals & Professional, Tricentis

NeoLoad Product Delivery Expert, Tricentis

Apache JMeter Intro & Pro, Perforce

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