Customer Service Representative
Resume:
Detail-oriented professional with extensive experience in
contract administration and financial management, excelling in compliance, documentation, and independent remote work. Brings strong communication skills, proven problem-solving abilities, and a track record of delivering accurate results in fast-paced environments. Ready to support members and providers with timely, precise information as an Associate Customer Service Representative.
2009 - Present
Contract Administrator
Iowa Judicial Branch at Ottumwa, Iowa
1998 - 2009
Accountant
Clerk of Court's Office at Ottumwa, Iowa
Jun 1983 - Feb 1985
Associate Degree in Accounting and Business
Administration
American Institute of Business at Des Moines, Iowa Graduated with honors, recognized for outstanding achievement in education, being on the Dean’s list numerous times.
Negotiate and manage contracts, ensuring legal compliance and policy adherence.
Oversee procurement, from vendor selection to compliance review, enhancing efficiency.
Administer budgets with regular updates and reporting, ensuring financial accuracy.
Track project milestones and deadlines, resolving issues proactively. Process invoices and manage restitution payments, maintaining precise records.
Reconciled financial ledgers and bank accounts, ensuring precise transactional accuracy.
Processed accounts payable/receivable, managing cashiering and daily deposits efficiently.
Generated detailed financial reports for audits, supporting State of Iowa compliance.
Reported unclaimed fees to Treasury, maintaining adherence to state regulations.
Resolved financial discrepancies through coordination with attorneys and public.
Associate Customer Service
Representative
802 Glenwood Avenue, Ottumwa, US,
52501
*****@*****.***
Contract & Procurement Management
Budgeting & Financial Administration
Risk & Compliance Oversight
Organization & Time Management
Attention to Detail & Accuracy
Stakeholder Communication &
Collaboration
Digital Record & Remote Work Efficiency
Leadership & Process Improvement
Financial Reporting
Financial Analysis
Contract Negotiation
Strategic Planning
Client Relations
Experienced
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Expert
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