Software Engineer Senior

Joshua Wood

Senior Software Engineer

501-***-**** • ******.********@*****.*** • Magnolia, AR

WORK EXPERIENCE

Salesforce

Senior Software Engineer 04/2017 - 09/2025

● Architected a distributed, event-driven payment processing system for Commerce Cloud using Apache Kafka, handling $5M+ daily transactions with 99.99% uptime and minimizing revenue loss due to downtime.

● Developed an order management system for Commerce Cloud with C# and ASP.NET Core, contributing to $2.8M in incremental quarterly revenue through enhanced product discovery and checkout.

● Implemented idempotent REST APIs with .NET Core, preventing duplicate orders during retries and cutting payment processing failures by 18%.

● Integrated the order management system with Salesforce Customer 360, unifying purchase history and customer data to enable personalized upselling campaigns that increased average order value by 12%.

● Built dynamic and responsive admin dashboard with JavaScript and React, streamlining bulk data entry tasks and saving the support team 20% in manual processing time.

● Developed a shipping cost calculator with Python/FastAPI/NumPy that automatically picks the cheapest shipping option, saving the company $15,000 per month.

● Added AI-powered product recommendations that personalized the shopping experience and increased average order value by 12%.

● Collaborated with product managers and stakeholders, translating business needs into technical specs that cut development rework by 20%.

● Mentored 2 junior engineers through code reviews and debugging sessions, accelerating their task completion by 40% within 3 months.

● Designed cloud infrastructure on AWS with Terraform to enable zero-downtime deployments and high availability.

● Set up automated CI/CD pipelines with Jenkins, containerized applications using Docker, and orchestrated deployments on Kubernetes for improved efficiency and scalability.

● Redesigned Agile sprint planning workflow by introducing story point poker sessions, boosting estimation accuracy by 25% and sprint completion rates. Alector

Software Engineer 06/2014 - 03/2017

● Developed patient portals with HIPAA-compliant authentication, enabling 2M+ users to securely access lab results and prescription history.

● Built a set of reusable React components for common features, allowing our team to ship new patient-facing features faster by eliminating redundant code.

● Implemented a secure, multi-layered Node.js backend with fine-grained middleware for rate limiting, input validation, and dynamic content negotiation, safeguarding sensitive health data.

● Partnered with clinical teams to translate complex healthcare regulations into patient-friendly React components.

● Worked in a fast-paced startup environment, contributing to the successful release of shippable products every week through agile sprint cycles.

SKILLS

● Programming Languages: C/C++, C#, .NET, JavaScript, TypeScript, Python

● Frameworks & Libraries: ASP.NET Core, Entity Framework Core, Blazor, React, Next.js, FastAPI, ML.NET

● Databases: MS SQL Server, MySQL, PostgreSQL, MongoDB, Redis

● Testing: xUnit, NUnit, Selenium, Cypress

● AI: Langchain, RAG, Large Language Models, Transformers, Prompt Engineering

● Cloud & DevOps: AWS, Azure, Docker, Kubernetes, Jenkins, GitHub Actions, Terraform, CloudFormation, Prometheus

● Others: REST APIs, GraphQL, gRPC, WebSockets, Microservices, Event-Driven Architecture, Agile & Scrum, Kafka, API Design

EDUCATION

University of Central Arkansas 08/2010 - 05/2014

Bachelor of Science in Computer Science

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