Customer Service Data Entry

Kathryn Burke

Indian Trail, NC *****

********@*****.***

+1-352-***-****

Work Experience

Dog Groomer

Independence Veterinary Clinic-Matthews, NC

March 2025 to Present

Full servic grooming salon inside Veterinary clinic. Time management, customer service, scheduling. Account receivable. Cash handling.

Lead Groomer

Pet Supplies Plus-Cary, NC

March 2024 to December 2024

Full service grooming. Customer service, time management, mentoring new groomers. Mobile Groomer

Aussie Pet Mobile-Apex, NC

April 2023 to November 2023

Full service mobile grooming, customer service, time management, responsible for maintaining Mercedes van weekly. Cash handling, pos system, scheduling. CSR - Customer Service Representative

TTEC-Remote

November 2021 to October 2022

Customer account management, de-escalation on certain accounts and calls to maintain proper procedure and protocols with customer interactions. Data entry, remote work from home. Answer approximately 115 incoming calls per shift/ daily. Deli Clerk

Publix supermarkets-Leesburg, FL

August 2020 to November 2021

Customer service, complete customer requests for orders including fulfillment of all online orders. Inventory, stocking, pricing and front facing.

Owner/Groomer

Dirty Dogs Salon-Hernando, FL

December 2010 to July 2020

Well established Full service grooming and boarding salon with over 3,600 clientele. Excellent customer service.

Education

High school diploma or GED

Citrus High School-Inverness, FL

Skills

• Cash Handling

• Animal Care

• POS

• Time management (10+ years)

• Pet grooming (10+ years)

• Accounts payable (10+ years)

• Customer service

• Dog Handling

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