Customer Service Representative

EDUCATION

JOSHUA SOUZA

408-***-**** ****.*****.******@*****.***

EMERGING ENVIRONMENTAL SCIENTIST

University of the Pacific Stockton, CA

Bachelor of Arts, Geologic and Environmental Sciences

May 2025

Related Coursework: Water and Environmental Policy, Critical Zone Science, Earth Surface

Processes and GIS, Geology of California, General Chemistry, Earth Science, Environmental

Health and Justice, California Flora, Legal and Ethical Environment of Business, Earth Materials,

Statistical Inference, Cultural Anthropology, Intro to Modern Astronomy

San Jose City College San Jose, CA

Associate of Arts, Studio Art

PROJECTS AND RESEARCH

Earth Materials Site Examination

May 2019

Inspected rocks and minerals of different origins, identified phenocrysts and determined the geologic

timeline of surrounding terrain during a 5-day trip to Yosemite National Park, Inyo County and Owens

Valley,

Geographic Information Systems - Stockton Project

Performed data analysis of tree coverage in every major neighborhood comprising the city of Stockton,

California. Utilized ArcGIS software to produce an interactive map available to the public.

Link to interactive map: https://storymaps.arcgis.com/stories/e04cc2ca38e84acbaleb764e87c95baa/

Senior Capstone Research Project

Authored a scholarly research article titled "Assessing the Biological and Human Health Impacts of

Freshwater Microplastic Pollution."

WORK EXPERIENCE

Eberhardt School of Business Technical Support Specialist

University of the Pacific, Stockton, CA

Developed detailed documentation critical to reconfiguration of technology lab.

Troubleshot and resolved technical issues for students and faculty members.

Sep 2023 - Dec 2024

Trained new support technicians on facility opening procedures and ServiceNow ticketing.

Setup and installed hardware such as printers, USB Docks, cameras, etc.

Configured ZOOM and neatbar cameras to support conference meetings and online education.

Reduced workflow interruption by troubleshooting software issues in business programs such as

RStudio, PowerBI, SPSS, and Tableau.

Starbucks Barista Nov 2021 - Apr 2022 Cupertino, CA

Demonstrated a commitment to providing excellent customer service and exceeding expectations.

Efficiently utilitezd POS system to accurately process purchase transactions.

Dunkin' Team Member Jul 2018 - Aug 2021

San Jose, CA

• Participated on the team responsible for the successful launch of a new location.

AWARDS & ACHIEVEMENTS

2025 William P. Christensen Award

University of The Pacific Stockton, СА

Outstanding Academic and Service

Accomplishments of a Graduating Senior Majoring

in Earth Sciences

Member of GEO Club

University of The Pacific Stockton, CA

Participated in Calaveras River Cleanup

Volunteered at UC Davis Herbarium

Volunteered at Stockton Animal Shelter

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