Service Representative Customer

Professional Experience

Bartender -- The Char Bar – Columbus, OH 1998 – Present

Delivered exceptional service to a loyal customer base for over 27 years, building trust and rapport that fostered a welcoming environment.

Managed high-volume service during peak hours while ensuring accurate orders, timely delivery, and customer satisfaction.

Collaborated with team members to maintain efficient operations and a positive workplace culture.

Recognized for reliability, consistent attendance, and unwavering dedication.

Sales & Customer Service Representative -- Verizon 2005 – 2008

Handled customer inquiries, technical issues, and service upgrades while maintaining a high standard of customer satisfaction.

Consistently exceeded sales targets through personalized product recommendations.

Developed long-term customer relationships, increasing retention and referrals.

Loan Officer -- Covenant Financial 2002 – 2004

Guided clients through mortgage and loan options with a focus on financial education and transparency.

Assisted in completing applications, document preparation, and approval coordination.

Built client trust and loyalty by providing attentive, individualized service.

Business Owner -- ETC Distribution Solutions (Alien Tequila) 2010 – 2013

Founded and operated a beverage distribution business, overseeing sales, marketing, logistics, and vendor partnerships.

Managed all client accounts, negotiated contracts, and expanded market reach.

Developed marketing materials and built relationships with local retailers and hospitality venues.

Education

Cuyahoga Falls High School – High School Diploma

The Ohio State University & The University of Akron – Some College

References available upon request

Customer-focused and dependable professional with over 29 years of experience in customer-facing roles, including nearly three decades of bartending at a single establishment. Known for building strong, lasting client relationships, solving problems with professionalism and patience, and maintaining a consistent record of reliability and teamwork. Proven success in sales, financial services, and small business ownership, offering a unique combination of service, strategy, and leadership skills.

Core Qualifications

Customer Relationship Management

Conflict Resolution & Problem Solving

Sales & Upselling Techniques

Team Collaboration & Communication

Business Operations & Client Retention

Multi-industry Service Experience

Strong Work Ethic & Attendance

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