Network Administrator User Support

JOSE ZAVALA

************@*****.*** 785-***-**** www.linkedin.com/in/jose-d-zavala2002020

Professional Summary

Detail-oriented and results-driven U.S. Marine Corps veteran with over 3 years of hands-on experience in managing complex network systems and troubleshooting technical issues. Skilled in networking, satellite communication equipment, and user support. Proficient in managing and resolving issues in high-pressure environments, ensuring consistent uptime and operational efficiency. Known for exceptional leadership, team collaboration, and a strong ability to prioritize tasks while handling multiple responsibilities.

Skills

LAN/WAN

Active Directory

TCP/IP

Microsoft Azure

Networking Protocols

VoIP Phones

Wireless Access Points

Strong Communication

Security Clearance

Adaptable

Customer Support

Attention to Detail

Network troubleshooting

Team Leader

User support

Problem solving

Time management

Active directory

Work Experience

Network Administrator Manager 2nd Battalion 10th Marines - Camp Lejeune, USA 12/2023 - Current

Lead a team of 30+ network administrators and apprentices, providing mentorship and technical training across various networking domains.

Managed and troubleshot six multi-tiered network stacks (routers, switches, wireless access points, encryption devices, IP phones, and laptops) to ensure 24/7 operational readiness.

Spearheaded the optimization of NIPR and SIPR services, achieving 100% operational uptime by proactively addressing issues across all layers of the OSI model.

Developed and delivered hands-on training sessions, improving staff competency in network configurations, security protocols, and troubleshooting methodologies.

Jr Network Administrator 2nd Battalion 10th Marines - Camp Lejeune, USA 02/2022 - 12/2023

Maintained, inventoried, and upgraded software and hardware in over multimillion dollars' worth of equipment.

Maintained highest level of integrity when handling sensitive and confidential information and equipment.

Proficient in all Microsoft Office products including Office 365, TEAMS, OneDrive, SharePoint, and Excel.

Education & Certifications

Cisco Certified Network Associate Modules 1-3 CTC2 Camp Lejeune, USA 05/2024 – 07/2024

Completed and passed course work covering network fundamentals, IP connectivity, security fundamentals and network automation concepts

Preparing for full CCNA certification exam

Network Administrator Course Marine Corps Communication Electronics School - 29Palms, USA 04/2022 - 12/2022

Executed hands-on labs focused on network security, specifically implementing port security and other layer 2 access control measures to defend against unauthorized network access and ensure data integrity

Mastered physical infrastructure setup, including the termination and testing of Cat5/6 copper cabling and deployment of fiber optic systems for high-bandwidth data transport in tactical environments.

Contact this candidate