Process Improvement Technical Support

Ifeanyi Kenneth Orakwue

*** **** ****** **, ****, PA

443-***-**** ******@*******.***

Professional Summary

Experienced operations leader with a strong track record in Amazon fulfillment and logistics environments. Adept at process improvement, team training, safety management, and data analysis. Recognized for embodying Amazon Leadership Principles, fostering high- performing teams, and driving key operational goals. Proven ability to adapt, learn, and deliver in high-pressure, fast-paced environments. Core Skills

- Operations Management

- Team Leadership & Coaching

- Amazon Logistics Systems (SCC, Mercury, PNOV)

- Process Improvement & Problem Solving

- Inventory & Package Flow Coordination

- Safety Compliance & TDR Certified

- Technical Support & Computer Operations

Professional Experience

• Process Assistant Amazon – York, PA (MDT4) Feb 2023 – Dec 2024

• - Led safety initiatives and coached associates in standard operating procedures.

• - Tracked labor hours and performance metrics via ATS.

• - Collaborated cross-functionally with HR, Safety, and Loss Prevention teams.

• - Supervised outbound Ship Dock operations and coached associates to meet productivity goals.

• Process Assistant Amazon – Glen Burnie, MD (DLD1) Sep 2020 – Feb 2023

• - Supported station launch and trained associates in Station Command Centre, Mercury, and PNOV tools.

• - Built and led OTR/RTS operations ensuring all packages were accounted for.

• - Improved UTR performance by coaching top inductors and line loaders.

• - Implemented safety practices and process efficiencies at the dock and problem solve areas.

• Operations Associate Amazon Robotics – Baltimore, MD (BWI2) Nov 2017 – Sep 2023

• - Led the reinforcement project for over 10,000+ pods, reducing damage and improving efficiency.

• - Trained associates on robotics workflows and CPT package handling.

• - Assisted in organizing non-inventory processes and supported robotics station response.

• Computer Operator GAPFLEET Nigeria Ltd – Lagos, Nigeria Sep 2004 – Mar 2005

• - Collected and edited data using mainframe systems.

• - Suggested performance-based system updates.

• IT Associate PIC-CDM (Office of the Presidency of Nigeria) – Abuja, Nigeria Sep 2005 – Oct 2008

• - Supported the Presidential Committee on Climate Development Mechanisms

(CDM).

• - Managed data systems and provided after-hours tech support. Education

Federal University of Technology Minna

Bachelor of Technology in Mathematics & Computer Science Jul 2008 Certifications

- Certified Production Technician – American College Consortium (Oct 2019)

- TDR Certified – Yard Marshal, Sesame Console, Valet, FMC Achievements

- Proficient in Amazon Leadership Principles (Ownership, Customer Obsession, Dive Deep, etc.)

- Played key roles in multiple building launches, process improvement efforts, and training programs.

- Successfully maintained and promoted a strong safety and performance culture across multiple Amazon sites.

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