Entry-Level Service Representative
Resume:
Tehreem Zainab
Sutton, MA
*******@*******.***.***
Objectives:
Motivated and detail-oriented college graduate seeking an entry-level Staff Accounting position to apply academic knowledge and gain practical experience in financial analysis and reporting. Skills:
Proficient in Microsoft Office, QuickBooks, FreshBooks, and Wave
Strong analytical and problem-solving abilities
Solid understanding of GAAP principles
Effective communication and teamwork skills
Excellent attention to detail and accuracy
Education:
Associate in Science, Accounting Expected graduation Jan 2024 Quinsigamond Community College, Worcester, MA
Bachelor’s in Science, Commerce Feb 2009-May 2011
University of Punjab, Pakistan
Experience:
Customer Service Representative 2019-Present
TravelCom Inc, Groton, MA
Respond promptly to customer inquiries via phone, email, or chat.
Maintain accurate and detailed records of all transactions.
Follow company policies and procedures to ensure consistent service. Pharmacy Technician 2013-2019
CVS Pharmacy, Grafton, MA
Received and processed prescription orders to maintain accuracy.
Collaborated with healthcare professionals to clarify concerns and discrepancies.
Assisted in the management of controlled substances and followed regulatory guidelines. Projects:
Initiated and executed a project while working with TravelCom to optimize financial processes, reducing processing time by 15% and improving accuracy through the implementation of streamlined workflows.
Played a key role in my current job implementing updated revenue recognition policies, ensuring compliance with accounting standards, and accurate revenue reporting.
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